Cashier

Job Description

Job Description

CashierSoul Foodies

Location: 4108 Covington Hwy Suite 600, GA
Position Type: Full-Time / Part-Time
Schedule: Flexible; Must Be Available for Nights, Weekends, and Holidays
Operation: 24 Hours a Day, 365 Days a Year

About Soul Foodies

Soul Foodies is a fast-paced, scratch-made kitchen specializing in Southern comfort food and Creole classics. We proudly serve our customers through takeout, pickup, delivery, and catering services. As a 24-hour operation, we are committed to providing exceptional food, outstanding customer service, and a clean, welcoming environment for every guest.

Position Summary

Soul Foodies is seeking a friendly, dependable, and customer-focused Cashier to serve as the first point of contact for our guests. The ideal candidate is professional, organized, and able to thrive in a fast-paced environment while maintaining a positive attitude and delivering excellent customer service.

The Cashier is responsible for greeting customers, answering phones, taking and processing orders, maintaining the front-of-house area, and supporting kitchen operations as needed. This position plays a critical role in ensuring every guest receives accurate orders and an exceptional experience.

Essential ResponsibilitiesCustomer Service

• Greet every customer promptly and professionally upon arrival.
• Provide friendly, courteous, and knowledgeable service at all times.
• Answer incoming phone calls and assist customers with menu questions, order placement, and catering inquiries.
• Resolve customer concerns professionally and escalate issues to management when necessary.
• Ensure every customer interaction reflects Soul Foodies' commitment to hospitality and service excellence.

Order Taking & Point of Sale Operations

• Accurately enter customer orders into the Point of Sale (POS) system.
• Process cash, credit card, and electronic payment transactions.
• Verify order accuracy before sending tickets to the kitchen.
• Communicate clearly with kitchen staff regarding special requests, modifications, and order details.
• Ensure orders are packaged correctly and include all requested items before distribution.
• Assist with packaging and assembling customer orders when needed.

Front-of-House Operations

• Maintain a clean, organized, and welcoming lobby area.
• Clean tables, counters, windows, doors, and customer-facing surfaces throughout the shift.
• Monitor and restock condiments, utensils, napkins, straws, and other guest supplies.
• Ensure drink coolers and condiment coolers remain clean, organized, fully stocked, and properly rotated.
• Perform routine cleaning and sanitizing of workstations and customer areas.

Inventory & Stocking

• Monitor front-of-house inventory levels and notify management of shortages.
• Restock beverages, condiments, packaging supplies, and guest service items as needed.
• Assist with receiving and organizing front-of-house deliveries.
• Ensure all supplies are stored properly and remain organized.

Cleaning & Sanitation

• Follow all food safety and sanitation procedures.
• Regularly empty trash receptacles and transport trash to designated disposal areas.
• Maintain cleanliness of beverage stations, condiment areas, and service counters.
• Complete assigned cleaning tasks and side work before the end of each shift.
• Ensure compliance with company cleanliness standards and health department regulations.

Team Support

• Assist kitchen and management staff as needed to ensure smooth operations.
• Support catering preparation, packaging, and order organization when required.
• Demonstrate flexibility and willingness to assist in other areas of the business.
• Work collaboratively with all team members to maintain efficient operations during peak business hours.

Qualifications

• Previous cashier, customer service, restaurant, or hospitality experience preferred.
• Strong customer service and communication skills.
• Experience using a Point of Sale (POS) system preferred.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Basic math and cash-handling skills.
• Professional appearance and positive attitude.
• Ability to work independently and as part of a team.
• Reliable transportation and dependable attendance required.

Physical Requirements

• Ability to stand for extended periods of time.
• Ability to lift and carry up to 25 pounds.
• Ability to bend, reach, stock shelves, and perform routine cleaning tasks.
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.

Preferred Traits

• Friendly and outgoing personality.
• Strong work ethic and sense of urgency.
• Excellent communication skills.
• Dependable and punctual.
• Organized and detail-oriented.
• Team player with a positive attitude.
• Customer-focused mindset.
• Flexible and adaptable to changing business needs.

What Success Looks Like

A successful Cashier at Soul Foodies creates a positive first impression for every guest, accurately processes orders, maintains a clean and organized front-of-house environment, supports team members when needed, and ensures customers receive exceptional service with every interaction. They take ownership of their work, contribute to a positive team culture, and help uphold the standards that make Soul Foodies a trusted destination for Southern comfort food and Creole cuisine.

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