Operations Manager
- Manage and supervise all aspects of the product execution (both front and back of house); ensure flawless product execution and deliver a world class experience consistently throughout all trips.
- Lead launch related activities in multiple locations to ensure timely and successful launch in all locations.
- Be responsible for hiring, training, scheduling, managing, and performance monitoring of all operations staff related to the product.
- Manage all day-to-day operations for the assigned locations, including managing internal teams as well as partnership relationships with key vendors like caterer, bus yard, maintenance facility etc.
- Develop, refine and ensure compliance with all SOPs.
- Collaborate with cross functional teams within the organization to seamlessly execute all product changes, promotions, press events, and new product launches; foster productive relationships and promote inter-departmental synergy.
- Establish routine quality assurance procedures, identify gaps between the achieved product quality and anticipated product standards, and implement corrective actions in a timely manner.
- Analyze current operational processes, identify bottlenecks, inefficiencies, and areas for improvement; propose and implement process enhancements to optimize resource utilization and increase cost efficiency.
- Oversee inventory through normal cycle counts and inventory maintenance related activities; reconcile inventory with inventory systems and perform manual transactions to maintain inventory accuracy.
- Identify potential risks within operations and develop plans to mitigate them; implement robust contingency plans to ensure business continuity in the face of unexpected challenges.
- Uphold stringent safety protocols and uncompromising food quality standards throughout all operational processes.
- Work closely with the finance team to develop and manage operational budgets; monitor expenditures, identify cost-saving opportunities, and ensure financial discipline within the operations function.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Proven track record of at least 12 years in operations, with 5+ years in a management role. Hospitality, restaurant, F&B experience preferred.
- Highly hands-on with strong problem-solving capabilities under pressure.
- Ability to make data-driven decisions.
- Thrive in a fast-paced, dynamic environment and adapt to changing business needs.
- Exceptional team management abilities, with a history of building and motivating high-performing teams.
- Excellent communication and strong organizational skills; attention to detail.
- Work schedule is 50+ hours a week; must be available to work weekends (every Friday, Saturday, and Sunday) and holidays
- Work location is Atlanta, GA valid driver's license required.
- Bonus pay
- Paid time off
- Health insurance (medical, dental, vision)
- More
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