Support on Standby Generalist (PRN)
:
Provides non clinical support to inbound callers to agencies by accessing LHC system and applicable patient documentation. Works in coordination with clinical triage team, and other home office support teams. Has excellent communication skills written and verbally. First call resolution of patient concern if applicable by protocols and best practices. Ensures customer concerns are documented and addressed for communication with agencies. Primary job functions do require speaking on the phone with with patients, vendors and LHC Staff.
Must be available to work evenings and nights as needed.
- Answer, triage and document inbound/outbound calls following protocols and best practices.
- Escalates appropriate requests to leader when a resolution is not identified by user.
- Work in conjunction with other Home Office support departments.
- Complete accurate and through documentation.
- Proficient knowledge of technical systems.
- Monitors communication systems throughout shift.
- Prioritizes incoming task according to patient needs.
- Meets minimum productivity requirements determined by Director.
- Will remain current with all required continuing education and compliance training mandated by the company and/or by supervisor
- Participates in department staff meetings and educational sessions.
- Other duties as assigned by leadership.
- Formal Education: High School Diploma or equivalent
- Experience: 1 year
- License, Registration, and / or Certification Requirement: No
- High School Diploma or equivalent
- Excellent customer service and communication skills
- Must have strong computer skills and excellent telephone communication skills and be able to type.
- Strong problem solving skills and analytic skills
- Must meet remote work policy requirements
- Willing to work weekings, weekends, holidays, or as needed
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