Warehouse Support Technician

Job Title: Warehouse Support Technician
Job Location: Atlanta, GA
Duration: 12 Months Contract

Scope of Work/Key Responsibilities:

• Monitor support tickets submitted for parts requests and promptly assign parts
• Responsible for picking up obsolete equipment from schools and other CLIENT locations
• Maintaining inventory of parts including but not limited to: Interactive Technology, laptop, desktop, WYSE etc.
• Ordering parts to maintain a healthy inventory
• Maintain/track all CLIENT assets in a database
• Provide project support to schools and other CLIENT locations
• Install Apple apps unto devices as required.
• Troubleshoot and resolve minor wireless, network or switch issues
• Troubleshoot and resolve printer (or print) issues.
• Escalate major issues (wireless, network etc.) to IT Infrastructure technical teams
• Perform proactive support activities including but not limited to:
• Checking computer labs & media centers
• Updating Apple IOS on MacBook, iPad & iPod carts
• Installing and setting up Air Watch on mobile devices
• Installing Windows updates and patches
• Identify and update (or report) unsupported operating systems i.e. Win XP
• Ensuring that antivirus software installed on all machines
• Checking Interactive White Boards (and Projectors) in classrooms
• Update user and asset information in database (as necessary)
• Inventory, validate and report all technology items. Report any asset transfers to ensure ownership is properly captured.
• Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient.
• Maintain exceptional customer service posture at ALL TIMES.
• Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes.

Skills and Qualifications:

• 2+ years' work experience (minimum) 5 years for Lead Techs
• A+ Certification (Required for Lead Techs. Only)
• Strong customer service skills
• Knowledge of best practice security standards and techniques
• Microsoft Windows certification is a plus