Drive Customer Happiness - Become a Customer Service Associate
Job Title: Customer Service Associate
Location: Georgia (Hybrid / Onsite)
Employment Type: W2 Contract
Work Authorization: GC, GC EAD, H4 EAD, US Citizen
About the Role:
We are looking for a Customer Service Associate to handle customer inquiries, resolve issues efficiently, and ensure a positive experience. The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-first mindset.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Handle and resolve customer complaints or escalate complex issues as needed.
- Maintain customer records and update information in the system.
- Collaborate with internal teams to ensure seamless service delivery.
- Meet performance metrics such as response time, quality, and customer satisfaction.
Qualifications:
- Bachelor's degree in Business, IT, or related field.
- 0 3 years of experience in similar role.
- Strong communication and analytical skills.
- Ability to multitask, stay organized, and work under pressure.
Let me know if you'd like to discuss this exciting opportunity.
Thanks,
Anisur
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