Commercial Roofing Service Coordinator

Service Coordinator
Location: Buford, GA
Schedule: In-office, Monday–Friday | 7:00 AM–4:00 PM
Pay: $60,000–$70,000 per year
Job Type: Full-time

We are a commercial construction and roofing contractor seeking an experienced Service Coordinator to join our growing Service & Repair Department in Buford, GA. This role is ideal for someone with a background in property management, general contracting, or roofing who thrives in a fast-paced, customer-focused environment. Experience with CRM software, particularly Dataforma, is a plus.

As a Service Coordinator, you will serve as the primary point of contact for customers while managing work orders, scheduling and dispatching crews, and ensuring accurate billing. This position plays a critical role in delivering high-quality service and supporting the continued growth of the company.

Responsibilities

• Manage all customer communication via phone and email in a professional and courteous manner

• Accurately process work order requests and ensure all required details are captured

• Schedule and dispatch service crews to job sites with clear and timely communication

• Provide consistent updates to customers regarding work order status, delays, or changes

• Review field notes and photo documentation submitted by technicians and request missing information as needed

• Ensure timely and accurate invoicing in accordance with customer-specific billing requirements

• Identify work orders requiring follow-up quotes and collaborate with the Service Manager to prepare proposals

• Maintain and manage customer billing portals and work order systems with up-to-date information

• Ensure all contracts are billed in compliance with required documentation and lien waivers

• Generate reports using software and reporting tools to provide insights to leadership

• Coordinate with subcontractors to support timely completion of work orders

• Review customer accounts and contracts regularly to identify issues or opportunities for improvement

• Collaborate with leadership to improve processes, service quality, and operational efficiency

Skills and Qualifications

• High school diploma or equivalent

• 2–3 years of customer service or administrative experience (construction or roofing preferred)

• Strong verbal and written communication skills

• Excellent organizational and time management abilities

• Proficiency with Microsoft Office and CRM software (Dataforma experience a plus)

• Working knowledge of invoicing, billing, and basic accounting principles

• Experience using customer billing portals

• Ability to adapt to new systems and technology

• Strong attention to detail and accuracy

• Ability to work independently and collaboratively in a team environment

• Experience coordinating schedules and resources

• Basic familiarity with contract documents

• General understanding of commercial roofing and building systems is a plus

• Commitment to continuous improvement and process optimization

Benefits

• 401(k)

• Health insurance

• Dental insurance

• Vision insurance

• Paid time off

Schedule

• 8-hour shift

• Monday–Friday, 7:00 AM–4:00 PM

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