Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

PRIOR STATE FARM EXPERIENCE IS REQUIRED. PLEASE DO NOT CALL OUR OFFICE ABOUT THE OPPORTUNITY.

ROLE DESCRIPTION:
As a Remote Customer Service Representative - State Farm Agent Team Member with Matt Cresap - State Farm Agent, you will provide exceptional customer experiences and complete agency tasks that help serve our customers. Prior State Farm agency experience is required. Computers, monitors, and phone will be provided.

Job description:
We are looking for a full-time Remote Customer Service Associate to join our nationally ranked State Farm Insurance and financial services agency. We are a multi-office agency with two locations (Alpharetta, Ga and Roswell, Ga). We offer a competitive pay (hourly or salary) with opportunities for promotion and increase pay within the organization.

Newly hired associate(s) will benefit from proven processes, training, and great teammates. This position does not require extra hours or weekends.

Responsibilities Include:
Provide prompt, accurate, and friendly customer service to our existing clients.
Respond to underwriting requests.
Answer agency inbound calls.
Add additional lines of insurance at customer request.
Identify gaps in coverage and offer products to properly protect customers.
Assist in contacting customers to get signature documents returned.
Attach documents.
Assist with general customer questions.
Assist in answering phones.
Assist agent and sales associates complete tasks as directed.

Requirements:
Pass a state and federal background check that we conduct prior to hire.
Must have or be willing to obtain property and casualty license (we help with this).
Must be dependable.
Must be proficient with computer functions and have excellent communication skills
Good work ethic and good energy
Can adapt to change throughout tenure and be coachable.

This employment opportunity is with a State Farm Agent, not with State Farm Insurance Companies and requires the successful completion of licensing requirements to solicit and service State Farm products.