Business Development Account Manager
Centricity Research
Columbus, GA
Join Us at Centricity Research! Centricity Research is one of the largest clinical research networks in North America. We are a fully centralized Integrated Research Organization (IRO) specializing in conducting Phase I-IV clinical trials in over 35 therapeutic areas: inpatient and outpatient; pharmaceutical, biotechnology, and medical device trials. About The Role We’re looking for a Business Development Account Manager to manage and strengthen sponsor and CRO relationships across a portfolio of clinical trials. Acting as the primary liaison between customer accounts and internal teams, the Account Manager ensures that expectations are met, performance is transparent, and internal execution is aligned with customer goals. While study outcomes are driven by operational teams, the Account Manager owns the health of the sponsor and CRO relationships, ensuring responsiveness, trust, alignment, and satisfaction while contributing to strategic growth through new opportunity identification, account retention, proactive feedback, and analysis to maximize account value. What You’ll Do
- Manage and grow a large, multi-account portfolio of Sponsors and CROs exceeding $20M in revenue.
- Serve as the primary relationship owner from award through study closeout, ensuring consistent sponsor engagement and satisfaction.
- Own and execute the sponsor communication strategy across feasibility, study launch, execution, performance reporting, and closeout.
- Maintain a comprehensive understanding of sponsor goals, pipeline priorities, and account history to ensure alignment and continuity.
- Partner with the Business Development Manager to support new account transitions and long-term relationship development.
- Build trust through transparency, responsiveness, and consistent delivery on sponsor expectations.
- Align feasibility, operations, regulatory, and finance teams with sponsor/CRO objectives and timelines.
- Monitor startup and execution milestones to identify delays or signs of underperformance and coordinate proactive internal responses.
- Facilitate clear, timely communications and regular partnership meetings to ensure visibility and accountability.
- Lead internal feedback sessions and capture satisfaction scores and qualitative feedback to identify improvement opportunities.
- Translate sponsor feedback into actionable process improvements that enhance future study delivery.
- Map sponsor organizations to identify key influencers and decision-makers and uncover strategic growth opportunities.
- Stay informed of sponsor pipelines and therapeutic priorities to proactively position site capabilities.
- Support RFI/RFP development by coordinating with cross-functional teams and contribute to pipeline progression from feasibility to award.
- Conduct end-of-study debriefs and recommend opportunities for continued engagement, renewals, and expanded partnerships.
- Have a high school diploma or GED (required) and at least 3 years of experience in client services, account management, or project management within clinical research, healthcare, or life sciences.
- Are confident using CRM systems and tools like Salesforce, Devana, or CTMS to manage relationships and drive results.
- Bonus points if you hold a degree in Business, Life Sciences, Healthcare, Marketing, or a related field.
- Even better if you bring 5–7+ years of experience in business development or account management in clinical research, biotech, or pharma.
- You've managed large portfolios ($20M+ annual revenue), built growth strategies in complex, multi-site environments, and have a strong network of sponsor, CRO, or pharma contacts.
- You’re comfortable leading cross-functional initiatives and enjoy representing your team at strategic conferences or industry events.
- Client-Facing Expertise & Relationship Management
- Proven success cultivating and expanding sponsor and CRO relationships, including executive-level stakeholders.
- Ability to develop and execute account strategies that drive sustainable revenue growth.
- Demonstrated ability to communicate clearly, professionally, and empathetically to resolve concerns and foster long-term client trust.
- Strong interpersonal and consultative skills with a customer-centric approach.
- Strategic & Analytical Thinking
- Skilled in conducting market research, analyzing operational and financial impact, and identifying business development opportunities.
- Experienced in forecasting, revenue modeling, and ROI justification.
- Ability to maintain strategic oversight while managing detailed tasks, competing priorities, and fast-moving timelines.
- Communication Excellence
- Exceptional verbal and written communication skills across proposals, executive presentations, and operational updates.
- Confident facilitator of internal and external meetings, with a talent for aligning stakeholders and managing expectations.
- Project & Pipeline Management
- Strong organizational skills with a process-driven mindset; capable of managing multiple accounts, contacts, and opportunities simultaneously.
- Demonstrated success in project ownership from initiation through delivery, ensuring timely and high-quality outcomes.
- Proficient in CRM tools (e.g., Salesforce) and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Cross-Functional Coordination
- Effective collaborator across functions including feasibility, operations, finance, and regulatory teams.
- Adept at resolving internal misalignments or operational conflicts diplomatically while advocating for sponsor expectations.
- Strong team player with a cooperative, solutions-oriented mindset.
- Initiative, Flexibility & Accountability
- Self-motivated, proactive, and accountable; consistently demonstrates ownership of performance targets and outcomes.
- Comfortable working independently in a dynamic, fast-paced environment while remaining responsive and composed under pressure.
- Adaptable to changing sponsor needs and evolving business priorities.
- Industry Knowledge
- Familiarity with clinical trial site operations, study feasibility, and industry best practices.
- Working knowledge of ICH GCP, FDA, and applicable regulatory frameworks.
- Able to confidently communicate regulatory, operational, and study-specific considerations to sponsor and CRO partners.
- Professionalism & Confidentiality
- High degree of professionalism, integrity, and discretion when handling sensitive or confidential information.
- Committed to upholding organizational values and strengthening the company's reputation as a trusted, sponsor-centric partner.
- Quality: We aim for excellence and integrity in everything we do - because lives depend on it.
- Care: We show up for each other, our customers, and our mission - always going the extra mile.
- Be the Change You Seek: We're adaptable, forward-thinking, and constantly improving - for the betterment of all.
- One Team: We collaborate, support one another, and succeed together.
- Grow for Good: We grow with purpose - to expand access to research and improve global health.
- Own It: We take initiative, deliver results, and follow through - with passion and accountability.
- Comprehensive health, dental, and vision insurance
- Enhanced EAP – mental health support
- Flexible PTO + paid holidays
- Continuing education reimbursement
- 401(k) / RRSP with company match and immediate vesting
Posted 2025-09-08
Recommended Jobs
Leasing & Sales Manager
La Vaquita Flea Market
Jefferson, GA
Leasing & Sales Manager Location: Jefferson, GA Full-Time | On-Site Some Weekends Required Pay: $45,000 - $65,000 per year (based on experience) About the Role: La Vaquita Flea Mark…
View Details
Posted 2025-08-29
Automation Technician
Catalyst Nutraceuticals
Buford, GA
Job Description Job Description Automation Technician Catalyst Nutraceuticals has been one of the fastest growing manufacturers in dietary supplements. We are looking for an Automation Techni…
View Details
Posted 2025-08-22
Community Transformation Director
Victory World Church, Inc.
Norcross, GA
PURPOSE This role work alongside the Missions Pastor connecting the church to the local community and helping the church to meet its goal of making disciples by preparing church members and min…
View Details
Posted 2025-08-06
Social Worker (Nursing Home)
Effingham Hospital Inc.
Springfield, GA
Job Description Job Description Description: JOB SUMMARY Under the general direction of the Care Center Director of Nursing, the Social Worker will assist in the planning, developing, organiz…
View Details
Posted 2025-07-26
Staff Accountant
Blue Trust
Alpharetta, GA
Full-time Description The Staff Accountant is responsible for executing full-cycle accounting tasks including general ledger maintenance, financial reporting, and transactional processing t…
View Details
Posted 2025-08-20
Culinary Supervisor
Margaritaville Restaurants
Atlanta, GA
Job Description Job Description Description: Company Overview: Margaritaville and Landshark is a warm and inviting place where people from all walks of life come together to create paradise. We…
View Details
Posted 2025-08-22
Customer Service and Sales Representative
SS Solutions
Dunwoody, GA
Our company is seeking someone who is communicative in a group setting and motivated to add value to our customer service and sales team! We have a history of driving successful sales strategies that…
View Details
Posted 2025-08-27
(X1) Senior Property Manager
Vision Realty & Management
Carrollton, GA
Job Description Job Description At Vision Realty & Management , we make property management easy for everyone. If you're experienced in property management and ready for your next step, we have…
View Details
Posted 2025-08-09
Key Account Manager - Nutritional Ingredients
FoodEmployment.com
Atlanta, GA
Key Account Manager – Nutritional/Functional Ingredients Dietary Supplements, Nutraceuticals, Sports Nutritional Products, Functional Foods and Beverages. Home based with travel (Any US St…
View Details
Posted 2025-08-27
Sr. Program Manager - Data Center Construction
Turner & Townsend
Atlanta, GA
Job Description Job Description Company Description From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through trans…
View Details
Posted 2025-08-06