PHO - ZEPHYR Host

Job Description

Job Description

About Company:

Hotel Phoenix rises at “Mile 0,” the historic terminus of the Western & Atlantic Railway and the very location of Atlanta’s founding. With its commanding presence at the gateway and centerpoint of Centennial Yards — one of the most ambitious new developments in Atlanta’s history — it signals a new era for a downtown that has long been neglected.

Hotel Phoenix is a bold, unapologetic statement of forward-looking confidence. It is the hotel Centennial Yards and downtown Atlanta deserves — a future-reaching hospitality experience inspired by the unique character, culture, and heritage of its location.

A standard-setting luxury hospitality experience, Hotel Phoenix is glamorous, world-class, and unmistakably of this place. It isn’t “Atlanta-themed;” it’s Atlanta revealed. True Southern hospitality without the clichés: anticipatory, proper, and delivered with warmth, charm, and sincerity.

About the Role:

The PHO - ZEPHYR Host plays a pivotal role in delivering exceptional guest experiences by managing the front-of-house operations with professionalism and efficiency. This position is responsible for warmly welcoming guests, managing reservations, and ensuring smooth seating arrangements to optimize service flow. The host acts as the first point of contact, setting the tone for the dining experience and addressing guest inquiries or concerns promptly. Collaboration with the service and kitchen teams is essential to maintain seamless communication and uphold high standards of hospitality. Ultimately, the PHO - ZEPHYR Host contributes significantly to customer satisfaction and the overall success of the establishment.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role.
• Strong communication and interpersonal skills.
• Ability to stand for extended periods and manage a fast-paced environment.
• Basic proficiency with reservation and point-of-sale systems.

Preferred Qualifications:

• Experience working in a high-volume restaurant or hospitality setting.
• Familiarity with ZEPHYR reservation and guest management software.
• Multilingual abilities to assist a diverse guest population.
• Conflict resolution and problem-solving skills.
• Certification in hospitality or customer service training programs.

Responsibilities:

• Greet and welcome guests promptly and courteously upon arrival.
• Manage reservation systems and maintain an organized waitlist to optimize seating efficiency.
• Coordinate with servers and kitchen staff to ensure timely seating and service flow.
• Address guest questions, special requests, and resolve any issues to enhance the dining experience.
• Maintain cleanliness and organization of the host station and entrance area.
• Assist in managing guest traffic during peak hours to minimize wait times.
• Provide accurate information about menu items, specials, and restaurant policies.
• Support team members with additional tasks as needed to ensure smooth operations.

Skills:

The PHO - ZEPHYR Host utilizes strong communication skills daily to engage with guests warmly and clearly convey information about seating and wait times. Organizational skills are critical for managing reservations and coordinating seating to maintain efficient service flow. Proficiency with reservation software, particularly ZEPHYR, enables the host to track guest data and optimize table assignments effectively. Problem-solving abilities are frequently applied to address guest concerns and ensure satisfaction. Additionally, teamwork and adaptability are essential as the host collaborates with service and kitchen staff to respond to dynamic operational needs.