Customer Service Representative
Job Description
Job Description
We are looking for a dedicated and personable Customer Service Representative to join our team in Savannah, Georgia. This contract position focuses on delivering exceptional customer service while supporting key projects and responsibilities. If you have strong communication skills and enjoy assisting customers, this role is perfect for you.
Responsibilities:
• Respond promptly to customer inquiries through inbound and outbound calls.
• Provide clear and effective resolutions to customer issues or concerns.
• Maintain an attentive and empathetic approach when handling customer interactions.
• Document customer interactions and transactions accurately in the system.
• Follow company guidelines and procedures to ensure compliance and quality service.
• Contribute to team goals by meeting or exceeding individual performance metrics.
• Proven experience in a call center or customer service environment.• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in order entry and database systems.
• Comfortable handling inbound and outbound calls with professionalism.
• Excellent problem-solving skills and attention to detail.
• Familiarity with customer service principles and practices.
• High school diploma or equivalent required.
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