Business Systems Analyst II

Primary Responsibility :

Expert in Americold application software as pertains to business logic, software configuration and operational process deemed key to the daily plant operation within Americold. Apply proven communication, analytical and problem-solving skills to the software development life cycle in their designated area. Drive out the key global business requirements and translate into workable requirements containing process information, data flows, comprehensive functional specifications and test plans - challenging any requests that may be unreasonable or unnecessary - and ultimately ensuring that project deliverables are met according to requirements. Creation and maintenance of up-to-date documentation pertaining to core IT processes, software and business logic, software configuration as well as identification of hardware and infrastructure used to support. Create and provide structured training and/or content for other IT members. Provide detailed knowledge and support to all levels of the organization as required.

What You'll Do :

• Design solutions related to warehouse management systems, transportation, and labor management. Interface with EDI, Web, and Data Warehouse applications.

• Prepare detailed functional requirements for software development.

• Maintains software design principles to guide and govern how application solutions will be designed, integrated and implemented to lower costs and improve application maintainability, flexibility, scalability, robustness, performance, and ability to troubleshoot

• Follow established procedures for the design, coding, and testing of new software.

• Monitor performance of new applications.

• Produce thorough test plans and any specific test and load test conditions that must be met for all sites affected by software alterations. Perform UAT on software to ensure changes function for all sites. Supply knowledge and/or training as applicable to roll-out changes across applicable sites

• Assign and direct work. Monitor adherence to performance standards.

• Prepare time estimates for a project and detailed time estimate for each program within the project.

• Apply Americold Project Management Methodology for successful implementation of IT Solutions in all projects ranging from new business launches to support of current business processes

• Work closely with the internal/external customer responsible to perform any tasks required as related to critical software and/or process alterations - such as: solution design, software and process testing, systems configuration, process and information flow documentation maintenance, performing of UAT's, coordination of information distribution to site, etc...

• Generation and compilation of corrective action documents, complete with probable causes and possible solutions to systems issues and follow through to deployment of solution

• Maintain detailed knowledge of where and how assigned disciplines are utilized across the organization. Close working relationship with the sites to create and maintain a cohesive and connected business system to support the needs of the business

• Perform majority of level two support on critical applications within the Americold organization, escalating as required

• Ensure compliance with employment laws such as Equal Employment Opportunity and Affirmative Action.

• Other duties as requested.

• LEVEL 2: Performs work under minimal supervision for small to medium-sized projects. May require more supervision for larger, more complex projects. Maintains an intermediate-level workload. Has 3-4 years of relevant experience with implementing, configuring and maintaining ERP software applications functionality such as WMS, Distribution, Transportation, and Labor Management.

What Experience and Education You Need :

• Bachelor's of Science degree in Computer Science or equivalent; or equivalent combination of education and experience required.

• Experience with implementing, configuring and maintaining ERP software applications functionality such as WMS, Distribution, Transportation, and Labor Management. JDA WMS and WLM are a benefit

• Experience in JDA platforms/languages, MOCA, Java, etc. is a benefit

• Familiarity in iSeries, RPGLE, LANSA languages is a benefit

• Relevant programming experience preferred

• Experience in .Net and PL/SQL preferred

• Familiarity with XML and other integration platforms

What Could Set You Apart :

• Needs to be a first-class problem solver - Logical and efficient, with keen attention to detail. Able to boil complex problems down to their constituent elements, and then formulate and evaluate a range of alternative solutions. Must have excellent conceptual design skills - an instinctive feel for which solutions 'fit' and which need rethinking.

• Knowledge of transportation and warehouse industries.

• Demonstrated planning, task organizing and execution skills.

• Strong communications skills (written/verbal), with emphasis on demonstrated ability to translate complex concepts between business and technical groups.

• Experience and/or knowledge of FMEA, ITIL, COBIT, ISO, and Project Management Methodologies

• Project management experience.

• Strong customer service orientation.

• Ability to work in team-oriented environment.

Physical Requirements :

• Requires the ability to sit for long periods of time, with frequent interruptions

• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending

• Requires manual dexterity with normal hand and finger movements for typical office work

• Talking, hearing, and seeing are important elements of completing assigned tasks

• May require travel by automobile and airplane up for business

• May require a visit facility operations in temperatures at or below freezing

• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds

• Requires the use of various electronic tools

• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes

• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer :

Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.

EOE/AA M/F/D/V DFW.

ABOUT US

Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to deliver on their commitments.