Customer Service-Call Team

Job Description

Job Description

Bilingual Customer Service Representative – Luxury Automotive Financial Services

Location: Remote

Type: Long-Term Contract-to-Hire
Company: Porsche Financial Services (TRC Talent Solutions)

Shift: M-F (must be flexible between 9am-9pm EST)

TRC Talent Solutions, the exclusive talent and recruiting partner for Porsche Financial Services, is seeking Customer Service Representatives to support Porsche Financial Services and its luxury brand partners Bentley and Lamborghini. This role offers the opportunity to deliver high-end, white-glove customer service while working in a strong, collaborative culture with real advancement potential.

What’s In It for You
As a TRC contractor, you will receive:
• PTO allotment
• Full benefits program
• Bonus and promotion opportunities
• A positive, supportive culture

Key Responsibilities
• Provide One Contact Resolution to customers via phone, email, and web
• Deliver premium, white-glove customer service to customers, dealers, and internal teams
• Meet service-level targets including AHT, Quality, and Schedule Adherence
• Navigate multiple systems including Fiserv V8 and internal phone tools
• Follow established workflows for administrative requests

Qualifications
• Bilingual (Spanish/English) is required

• 3+ years of customer service experience; auto finance preferred
• Knowledge of FDCPA, FCRA, ECOA, and federal privacy regulations
• High computer literacy and ability to multitask
• High school diploma required; college degree preferred

Ready to build a long-term career supporting iconic luxury automotive brands? Apply today and join a team that values exceptional service, professional development, and long-term opportunity.

Company Description:
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.