Call Center
Job Description
Job Description
Responsibilities
- Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions.
- Acting as the primary escalation point for Order Management issues, working closely with retail teams to ensure efficient resolution.
- Accurately entering data into the order entry system to facilitate seamless order processing.
- Adhering to standard work practices to ensure professional and consistent service delivery.
- Leveraging relevant software, databases, scripts, and tools to deliver satisfactory service to customers.
- Proactively addressing and resolving customer issues, including order fulfillment and information requests.
Requirements
- 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices.
- Basic competency in Microsoft Suite (Outlook, Word, PowerPoint).
- Previous experience with SAP or other Order Management Systems is advantageous but not mandatory.
- Familiarity with Salesforce.com is a plus but not required.
Recommended Jobs
Hospice and Palliative Care Physician Needed for Locum Tenens Coverage at Inpatient Facility in Georgia
This Job at a Glance Job Reference Id: ORD-MD-GA Title: MD Dates Needed: Starting ASAP and ongoing for up to 6 months Shift Type: Day Shift Assignment Type: Inpatient Call Required:…
Entry Level Marketing
We are seeking an Entry Level Marketing Representative to help support the growth of our Atlanta based team. The primary responsibility of this position is to implement fresh, cutting-edge marketing …
Assistant Receiving Manager
Position Title: Assistant Receiving Manager Department: Receiving Supervisor: Receiving Manager FLSA: Non-exempt (Paid by the hour) Position Summary: Responsible for monitoring all ac…
Zillow Flex Real Estate Agent
Job Description Job Description Elevate Your Real Estate Career with CENTURY 21 Results - Where Ambition Meets Achievement! At CENTURY 21 Results, we're not just riding the market wave - we'…
Folder Gluer Operator
Position Title: Folder Gluer Operator (Confidential Client) Location: Peachtree City, GA | Onsite Employment Type: Permanent | Full-Time Compensation ~ Salary: $26.00 - $36.00 per ho…
Senior Civil Project Manager
Job Description Job Description About the Company Galloway & Company, Inc. is a people-first company where collaboration, innovation, and career growth are at the heart of everything we do. Yo…
Medical Scribe (Bilingual Spanish/English)
Job Description Job Description Description: Georgia Spine and Orthopaedics is a Comprehensive Spine and Orthopedics Care provider in GA. We specialize in offering cutting-edge treatment with a…
LOCUM Family Medicine Nurse Practitioner
Coastal California Living at its finest! Come live and enjoy all that Northern California has to offer while working with an amazing team near Eureka, California. We are hiring a full time LOCUM TE…
Substation Engineer
Substation Engineer Hiring for ALL substation roles: including engineers, designers, supervisors, etc., in Louisiana, Texas, Minneapolis, Maine, Utah, Illinois, or Wisconsin. Apply here to be con…
EMT, Paramedic, or LPN (PRN)
Medcor is looking to hire an EMT, Paramedic, or LPN on a PRN basis (as-needed) to be an Onsite Health Technician in our employer based, occupational health clinic in Midway, GA. The clinic operates: …