Financial Counselor
- Meet with patients and their families to confirm insurance benefits and discuss/collect the patient's financial responsibility; determine financial eligibility.
- Coordinate and ensure the current and accurate patient account data is communicated effectively across departments.
- Navigate discharge planning to minimize non-payment risks, provide ongoing patient benefit information for the next level of care, and coordinate the finalization of financial arrangements.
- Assist patients facing hardships by obtaining necessary documentation, such as bankruptcy discharges, death certificates, hardship applications, Medicaid, and supporting documentation, utilizing Equifax reports to demonstrate the patient's inability to pay.
- Follow up diligently on all payment plans to ensure accounts are current with timely payments.
- Document benefits and received payments by notating patient accounts.
- Scan all signed documentation into patient accounts.
- Perform additional duties as assigned by management
- Education: High School graduate or equivalent required; college degree preferred
- Experience: Experience interpreting insurance coverage plans, copayments, and deductible schedules; specifically, working knowledge of managed care, commercial, and governmental plans
- Additional Requirements: Must have basic knowledge of public assistance programs and required financial forms. Demonstrate proficiency in Microsoft Office applications, with a heavy focus on Excel. Must be detail-oriented and possess basic mathematical and analytical skills to resolve financial issues. Exhibit a positive demeanor and strong verbal and written communication skills, maintaining a professional appearance and approach. Quickly learn the patient accounting MedHost software system and update Excel spreadsheets effectively. Strong communication skills and a professional demeanor are essential. Detail-oriented with effective time management skills to handle multiple priorities in a fast-paced environment. Self-starter with a high degree of drive, initiative, forward-thinking, and follow-through
- 401(k) + matching
- Health insurance
- 100% company-paid life insurance coverage up to 2x your annual salary
- Vision insurance
- Dental Insurance
- 100% company-paid long-term disability insurance
- Paid time off
- Paid Holidays
- Cafeteria on site
- Employee engagement events
- Employee assistance program
- Employee recognition program
- Free parking
- Career & training development opportunities
- Dynamic and inclusive work environment
- Engaged management team dedicated to your success
- A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations
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