Credit & Collections Associate (Atlanta, GA, US, 30328)

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. 

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we’d love to hear from you.

A World of Difference. Made Possible.

POSITION SCOPE:

The primary mission of the Credit & Collections Associate is ensuring accuracy / completeness of the accounts receivable ledger with a focus on payment discrepancy prevention and resolution across an assigned portfolio. He/she will deliver reporting to drive action / accountability and engage directly with internal / external contacts to drive continuous improvement. Responsibilities focus on management / monitoring of payment differences focused on root cause evaluation, identification and resolution to drive working capital / customer payment performance optimization.

The secondary mission of the Credit Associate is ensuring the integrity of Customer Master Data (Stewardship). He/she assists with determining the link between the Company’s strategic initiatives and the customer master data that enables their success. He/she also assists with identifying improvement opportunities, developing / implementing plans for realizing these opportunities and managing the sustainability of the plans.

The selected candidate will work primarily with internal contacts (credit, customer service, sales, finance…) coordinating / leading accounts receivable portfolio optimization efforts. Job assignments will be within specific business segments of Graphic Packaging managed out of the Atlanta office.

POSITION RESPONSIBILITIES: the following duties / responsibilities are representative of the nature / level of work assigned & are not necessarily all-inclusive

• Actively participate with Credit Analysts & business unit personnel on portfolio reviews
• Systematic review of the account base to determine reasons for non/slow payment, profiling customers to ensure our billing process is consistent with their payment process, prompt reconciling and dispute resolution, mapping work processes
• Participate in a collaborative / coordinated collection effort with Credit Analysts, Sales & Customer Service and assisting Customers in paying invoices as deemed necessary
• Escalate potential customer issues in a timely manner

• Review for accuracy and submit to master data, any changes and addition to master data
• Analytical support for accounting & process improvement (payment discrepancies / bad debt provisions…)
• Manage / track payment exceptions directly and through others by delivering training / mentoring

POSITION SPECIFICATIONS:

Required:

• Bachelor’s degree
• Customer focus with an understanding of collections, customer disputes & working capital management
• Ability to coordinate with multiple departments to achieve business objectives
• Advanced proficiency in MS Office, primarily Excel
• Must be creative, resourceful, organized & able to work well independently & as part of a team
• Superior written & verbal communication skills
• Work involves confidential & sensitive information. Discretion is essential

Preferred / Plus

• Experience or Advanced Degree in Accounting / Information Systems
• Achievement or pursuit of relevant professional certifications such as CPA, CMA…
• Experience / exposure to SAP FSCM, TM1, Hyperion, BI / BW or similar reporting tools
• Manufacturing sector experience

Pay Range: $53,775.00 - $71,700.00

Graphic Packaging is an equal opportunity employer and abides by all applicable federal, state provincial and local laws with respect to the recruitment and hiring process. We are committed to an inclusive, barrier-free recruitment and hiring process free from discrimination or harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Should you require an accommodation for a disability, please contact your Human Resources representative or email [email protected] . 

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