Shift Manager

Job Description

Job Description

What’s Your gusto?

At gusto!, we want to know what you are passionate about. Whether it’s in life, in food, or in fun, we believe that aligning our brand’s passions with our people’s passions creates a motivated, inclusive, and supportive environment that fosters growth. By understanding what drives you, we can help build a place where you can truly live your gusto!

Founded by innovative leader Nate Hybl and inspired by Dale Carnegie’s call to “live today with gusto,” our mission is to refuel the human spirit with life giving food and good energy. We offer a unique combination of healthier bowls and wraps with bold flavors and high-quality ingredients. Recognized in QSR Magazine's "Best Brands to Work for 2022" and multiple Atlanta Business Chronicle awards, gusto! aims to be the most empowering employer in the industry. Join us to help champion awakenings through food, kindness, and gratitude.

We are looking for a Shift Manager for our Ponce Location.

Job Summary:

The Shift Manager ensures that all aspects of shift operation including training, food preparation, food safety, cleanliness, sanitation, opening and closing duties, uniforms, and team member attendance meet or exceed gusto! standards and specifications. This role includes staff management, shop security, team building, and ensuring a premium guest experience in a high-energy dining environment.

This role involves interacting with multiple departments and acting as a brand ambassador at all times.

Responsibilities:

• Ensure all catering requirements submitted by the Sales team are communicated and executed

• Oversee the shop’s catering schedule, including deliveries

• Assist in operations of the entire business, including Service, Production, and other related areas

• Accountable for performing tasks related to all revenue streams including cashier, credit card terminals, and third party meal delivery partners (DoorDash, Uber Eats, etc.)

• Manage catering inventory and order supplies as needed

• Maintain catering equipment and keeping the catering van clean and stocked

• Ensure shop is open or closed according to gusto! standards and procedures

• Enforce all food and physical safety policies and requirements

• Maintain ServSafe Certification

• Oversee the training and development of team members, ensuring they follow processes and policies

• Train gusto! policies and procedures to new Team Members

• Monitor and supervise timely arrival or departure of scheduled Team Members

• Support the shop leadership in the daily operation of the shop

• Create a positive work environment

• Accountable for the performance of all team members when the active manager is not on duty

• Direct team members through daily routines and interact with guests to ensure a premium guest experience

• Adhere to uniform and personal hygiene standards including wearing non-slip shoes and cutting gloves

• Delegate tasks to Team Members to ensure a clean and inviting workplace including stocking supplies, maintaining clean restrooms, dining room furnishings, floors, windows, doors, and plants

• Participate in monthly P&L reviews with Shop leadership, identifying areas for improvement and new opportunities

• Third-party delivery system knowledge and operation

• Be comfortable standing for the entire shift and occasionally lifting items no heavier than 53 lbs

• Act as a Brand Ambassador for gusto! at all times.

• Other assigned shop duties

Qualifications & Experience:

• Experience in a customer-centric role, with a focus on providing exceptional service

• Consistent reliability and punctuality

• Ability to handle challenges resourcefully and efficiently

• Ability to use electronic systems, such as computers and tablets

• Willingness to work flexible hours, including weekends and holidays

• Strong communication skills, capable of coordinating between various teams

• Prior experience in a coordination or management role within the foodservice industry is a plus

• Able to work well in a team environment

• A desire for continuous learning and professional development

• Must have a clean motor vehicle report (multiple violations can disqualify you from the position)

• Must have a reliable means of transportation

• Driving Requirement: All team members operating vehicles for business purposes must successfully pass MVR checks and complete required defensive driving online training courses as a condition of employment.

Benefits:

• Hourly Pay Rate: $ 15-17/hr + Tips

• Access to wages before payday

• 5 days PTO annually*

• Detailed and intentional training

• Leadership development

• Health Benefits that include company contribution (Medical, Dental, Vision)

• Flexible scheduling