Customer Growth Performance Manager

Mon, 02/02/2026 - 04:30

The Customer Growth Performance Manager is responsible for driving deep commercial insight, operational performance understanding, and ongoing in-life analysis across the US portfolio. This role acts as a strategic business partner to US Growth and Finance teams, ensuring the organization has a clear, data-driven understanding of customer behavior, product performance, and progress against budget.
• Deliver detailed deep-dive analysis on in-life performance across the US business, with actionable insights.

• Act as the primary performance business partner for US Growth and Finance teams.

• Own the US in-life performance cadence including weekly scorecards and reviews.

• Partner with Growth leaders to evaluate campaign and product performance.

• Provide scenario modelling to influence decision-making.

• Work with Finance to ensure a consistent performance view.

• Support standardization of global frameworks within the US market.

• Translate complex data into clear narratives.

• Collaborate with Product, Marketing, CS, Sales Ops.

• Drive continuous improvement in performance insight quality.

Skills, know-how and experience:

Must have:

• Strong analytical background in SaaS or tech.

• Proven partnering and influencing skills.

• Deep understanding of lifecycle metrics.

• Strong storytelling and communication abilities.

• High proficiency in analytics tools.

• Confident presenter to senior leadership.

Preferred:

• Experience in global organizations.

• Familiarity with recurring revenue KPIs.

Technical/Professional Qualifications:

• Advanced Excel skills (complex formulas, Power Query, pivot tables, scenario modelling, cohort analysis)

• BI & visualization tools (Power BI preferred; Tableau / Looker / Qlik acceptable alternatives)

• Data modelling & metric design, including renewal rate by value, churn, retention cohorts, LTV, and ARR movements

• Strong SQL capability for extracting, joining, and validating data from multiple sources

• Commercial performance reporting, translating data into insights and actions for senior stakeholders

Plenty of perks:

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)

• Comprehensive health, dental and vision coverage

• 401(k) retirement match (100% matching up to 4%)

• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date

• 5 days paid yearly to volunteer (through Sage Foundation)

• $5,250 tuition reimbursement per calendar year starting 6 months after hire date

• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

• Library of on-demand career development options and ongoing training offerings

What it’s like to work at Sage:

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