Senior Claims Advocate - Property and Casualty

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Senior Claims Advocate - Property and Casualty at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

Applicants must be within driving distance to one of our MMA Southeast offices to be considered for this role and have the ability to commute to the office a minimum of three days per week.

A day in the life.

As a Senior Claims Advocate - Property and Casualty , you will:

• Utilize Origami to track and update claims and leverage EPIC to obtain copies of policies for assigned accounts.
• Manage and handle claims of moderate complexity from intake through resolution.
• Assigned a minimum of 20 client accounts to actively monitor and manage.
• Proactively follow up on open Property and Casualty claims across property, general liability, and auto lines to ensure timely progression toward resolution.
• Negotiate with adjusters on behalf of clients to drive favorable claims outcomes.
• Apply a proactive coverage mindset to assigned casualty claims, anticipating potential issues and identifying opportunities to strengthen client outcomes.
• Develop loss analysis reports including but not limited to Claims Insights.
• Prepare and organize materials for claim review meetings and stewardship meetings for assigned accounts.
• Collaborate with the Claims Intake Team to support accurate and timely claim reporting, serving as a knowledgeable resource throughout the intake process.
• Travel to client locations to conduct claims review meetings and represent the team in RFP presentations for prospective clients.
• Travel within the region to engage and build relationships with producers, supporting business development and claims advocacy efforts.
• Execute all other claims-related duties as assigned.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Bachelor’s Degree or equivalent with minimum 5+ years previous claims experience required
• Prior insurance (brokerage or carrier) experience preferred
• Bachelor’s degree in related field preferred or equivalent experience
• Professional designations a plus
• Well organized, self-motivated, willingness to learn, attention to detail
• Excellent written, oral and interpersonal communication skills.
• Computer proficiency with system of records, web-based tools, and Microsoft Office Suite
• A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability
• Property and Casualty Adjuster License or willingness to obtain within 90 days required.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Medical, dental and vision insurance
• 401K and company match program
• Company-paid life and disability
• Generous paid time off programs
• Employee assistance program (EAP)
• Volunteer paid time off (VTO)
• Career mobility
• Employee networking groups
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: or flip through our recruiting brochure:

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are

EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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