Service Advisor
- Customer Service: Answer incoming calls and serve as the main point of contact between company and customers. Understand customer needs and communicate them to Service Manager. Travel off-site to inspect boats and provide service estimates.
- Administrative Support: Support General Manager, Purchaser, and Office Administrator with daily tasks. Assist with labor hour entry and review daily timesheets. Create and maintain SROs and reports.
- Project Coordination: Assist General Manager with boat storage, transient, and off-site calls. Generate work orders. Assist in new work estimates.
- Inventory: Assist Purchasing Manager with orders and materials. Create kits of materials for routine jobs. Receive parts and enter them into system.
- Financial Support: Review and edit work order billing invoices. Work with Office Manager to produce accurate invoices. Assist in project management to ensure financial objectives are met.
- Sales/Marketing: Provide general sales support during boat shows and marketing events.
- Other: All duties as assigned.
- Proficient in basic office software.
- Knowledge of office administration duties such as billing and invoicing.
- Solid understanding of powerboats and terminology.
- Experience in customer service preferred.
- Marketing and sales skills, a plus.
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