Client Engagement Manager

About BrightLink

We are the leading platform provider for credentialing organizations, helping professional bodies across vertical markets streamline exam delivery and credential management. Our mission is to improve the systems and processes credentialing organizations rely on when putting candidates to the test. Known for our domain expertise and industry-aligned solutions, we are now looking to scale our impact through an evolved go-to-market strategy.

Position Summary

BrightLink is seeking a Technology Customer Growth & Partnership Manager to serve as a key individual contributor responsible for driving customer expansion, renewals, and partnership growth. While this role does not include direct people management, it is a high-impact position with broad influence across the BrightLink business.

This role is ideal for a technology-savvy and passionate professional who combines strong commercial instincts with a consultative, customer-first approach. The successful candidate will act as a strategic owner of customer growth and partner relationships, shaping how BrightLink engages, retains, and expands its customer and partner ecosystem. You'll proactively drive adoption of BrightLink's innovative AI-powered tools, such as Rosie (our AI teammate assistant for certification workflows) and integrations with Scout (AI data analyst) and Clarus, to deliver transformative value to certification programs.

Core Responsibilities

Customer Growth & Commercial Ownership

• Own growth and retention for a defined portfolio of existing customers, serving as the primary driver of upsell, cross-sell, and renewal outcomes and opportunities
• Identify and execute opportunities to introduce new products, features, and services based on customer needs and usage patterns.
• Proactively manage renewals, mitigate churn risk, and ensure long-term customer value realization.
• Develop and maintain account growth strategies aligned with customer objectives and BrightLink’s broader commercial goals.

Customer Insight & Technology Leadership

• Build a deep, practical understanding of how customers use BrightLink’s technology, including core platforms like Clarus and AI features such as Rosie and Scout, along with workflows, integrations, and adoption maturity.
• Collaborate with Customer Success leadership on customer business and technology reviews, translating insights into clear recommendations and growth opportunities.
• Serve as a trusted advisor to customers, influencing adoption of AI-driven innovations like Rosie and long-term platform strategy.
• Elevate customer insights internally, influencing product direction, roadmap prioritization, and go-to-market decisions.
  
  

Partner/Channel Leadership

• Manage and grow relationships with existing channel and referral partners, ensuring alignment and measurable impact.
• Identify, evaluate, and develop new referral and ecosystem partnerships that support customer growth and market expansion.
  Lead partner enablement efforts, including positioning, use cases, and value articulation.
• Act as a key voice in shaping BrightLink’s partner strategy, programs, and operating model.
  
  

Cross-Functional Influence & Leadership

• Closely partner with Sales, Product, Marketing, and Customer Success to deliver cohesive customer and partner outcomes.
• Influence internal stakeholders through data, insight, and clear recommendations.
• Contribute to the development of scalable processes, playbooks, and best practices for customer growth and partnerships.
• Represent the voice of the customer and partner ecosystem in internal planning and strategic initiatives.

Qualifications & Experience

• 5+ years of experience in customer growth, account management, partnerships, or sales-adjacent roles within a technology-focused organization.
• Proven track record of owning and achieving expansion and renewal targets (e.g., ARR growth through upsells/cross-sells) in a portfolio of mid-market or enterprise accounts.
• Strong technical aptitude with the ability to engage credibly in product, platform, and solution discussions.
• Experience managing channel partners, alliances, or referral ecosystems.
• Experience in credentialing, assessment, certification, or education technology is a strong plus.
• Demonstrated ability to influence cross-functional teams without formal authority.

Compensation & Benefits

• Competitive base salary and performance-based incentive plan
• Health and vision benefits
• 401k and matching

Sure, we look like a technology company. Sharp people working really hard to do something that changes the world in a meaningful way.

However, if you look at our core values you'll notice BrightLink specifically focuses on positive personal growth. Whether it's our team members, clients, or client's clients this means our goal is to leave people better than we found them. You'll be surrounded by people with a drive to grow, discover, and build a better life. If this is something you're interested in, we hope you'll consider this position, and also take a look at our other currently open positions.

Sure, we look like a technology company. Sharp people working really hard to do something that changes the world in a meaningful way.

However, if you look at our core values you'll notice BrightLink specifically focuses on positive personal growth. Whether it's our team members, clients, or client's clients this means our goal is to leave people better than we found them. You'll be surrounded by people with a drive to grow, discover, and build a better life. If this is something you're interested in, we hope you'll consider this position, and also take a look at our other currently open positions.