Hpusekeeping Supervisor

Job Description

Job Description

Title: Housekeeping Supervisor
Reports to: Assistant Operations Manager
Location: The Fall Line Club – Butler, Georgia

About The Fall Line

The Fall Line is a premier private destination golf and sporting club located in Southwest Georgia. Our club offers state-of-the-art facilities, including two 18-hole championship golf courses, a 9-hole short course, and world-class amenities for shooting sports and angling enthusiasts. In addition to our outstanding outdoor offerings, we pride ourselves on exceptional hospitality, with multiple dining and lodging options, all enhanced by our 25-acre farm.

Position Summary:
The Housekeeping Supervisor plays a key role in maintaining the highest standards of cleanliness and guest comfort across all lodging and common areas. This role is hands-on, providing daily oversight and support to the housekeeping team while ensuring tasks are completed efficiently and to standard. The individual in this position is expected to lead by example—working alongside the team and ensuring service standards are consistently met and exceeded. This is not a desk job.

Primary Duties and Responsibilities:

• Ensure the highest level of cleanliness, order, and presentation across all areas of responsibility.
• Personally participate in daily operations, including daily cleaning, room refreshes and turnover, common-area upkeep, and organizing.
• Manage linen, amenity, and cleaning supply inventories, ensuring timely replenishment.
• Evaluate daily laundry requirements, assign responsibilities, and assist in task completion.
• Perform quality checks to ensure all guest rooms and public areas meet cleanliness standards and identify any safety or maintenance concerns.
• Oversee task completion, offering direction and guidance to team members while providing hands-on support.
• Support cross-departmental needs such as event setups, Food & Beverage service areas, and special requests.
• Assist in training new staff on cleaning procedures, safety, and hospitality standards.
• Coordinate daily schedules, assignments, and shift duties for housekeeping staff.
• Communicate effectively with other departments to ensure smooth operations and quick response to guest needs.
• Report supply needs, equipment issues, and maintenance concerns promptly.
• Maintain timely and effective communication with the Director of Operations and other department heads.
• Immediately report any potential claims of harassment, safety hazards, or employee concerns to management.
• Ensure seamless guest turnover during peak periods, including early check-ins and special requests.

Facilities Under Responsibility:

• Multiple styles of lodging accommodations.
• Common areas such as turn houses, halfway houses, range barn, and farm barn.
• Comfort stations and communal restrooms.
• Maintenance facilities and administrative offices.
• All indoor and outdoor communal spaces that support member and guest experiences.

Work Schedule Expectations:

• Full-time, year-round position.
• Long hours and extended shifts should be expected during peak seasons (Spring and Fall), especially during high guest turnover, events, and holidays. Peak seasons (Spring and Fall) demand extended and flexible hours.
• Summer is generally a slower period, allowing for structured hours, time off and deep cleaning projects.

Qualifications

• High school diploma or equivalent; associate degree or hospitality certification preferred.
• Minimum of 2–3 years of housekeeping experience, with at least 1 year in a supervisory or lead role.
• Strong knowledge of cleaning procedures, safety standards, and use of housekeeping equipment and supplies.
• Proven ability to lead, train, and motivate a diverse housekeeping team while maintaining high service standards.
• Excellent organizational skills with the ability to prioritize tasks and manage time effectively.
• Strong attention to detail and commitment to cleanliness, safety, and guest satisfaction.
• Effective communication and interpersonal skills to interact with staff, management, and members/guests.
• Ability to maintain confidentiality and handle sensitive information with professionalism.
• Basic computer proficiency (e.g., scheduling systems, inventory tracking, email communication).
• Flexibility to work weekends, holidays, and varying shifts as needed.

EEO/EOE