Welcome Center - Member Services

Be the Face of the YMCA! Join Our Welcome Team

Do you love meeting new people, spreading positivity, and helping others feel right at home? At The Family Y, we're looking for a friendly, outgoing, people person to greet our members, give tours of our facility, and be the smiling face that makes everyone feel like they belong.

What You'll Do:

• Say hello to every member and guest with a smile (and maybe even by name!)
• Help new friends join our Y by sharing membership info and signing them up.
• Answer phones and make sure every caller feels heard and supported.
• Give tours that show off our amazing spaces and programs.
• Keep things organized by balancing money and preparing simple reports.
• Be a problem-solver who listens, cares, and helps members with their needs.
• Team up with coworkers, volunteers, and members to make the Y a welcoming community.

Who We're Looking For:

• A people person who enjoys connecting with others.
• Someone with strong customer service and communication skills.
• Comfortable using a computer and willing to learn our systems.
• A high school graduate ready to jump into an engaging role.
• CPR/AED/First Aid certified (or willing to get certified within 60 days of hire).
• A role model of our YMCA values: Caring, Honesty, Respect, and Responsibility.

Why Join the Y? At the Y, work feels like play with a purpose. You'll be part of a team that's strengthening the community every day. We're welcoming, genuine, hopeful, nurturing, and determined; and we want YOU to belong here too.

Bonus Points: You'll get to know members on a first-name basis, be part of special events and campaigns, and support programs that make a real difference in people's lives.

Perks of the Role:

• A chance to grow your leadership and people skills.
• Work in a supportive, fun, and inclusive environment.
• Be part of something bigger; strengthening community and changing lives.

Join Us! If you're ready to bring your energy, positivity, and people skills to the Y, apply today and become the welcoming face that makes every member feel at home.

We are a drug free workplace.