Branch Aftermarket Parts Operations Manager

Lead the Aftermarket at LiftOne

As the Branch Aftermarket Parts Operations Manager, you’ll be the go-to leader who keeps our parts business running smoothly, our customers delighted, and our budget targets on track. Reporting to the Branch Manager, you orchestrate daily activity across sales, inventory, and vendor relationships to sustain and elevate service levels.

A day in the life

You begin by scanning management reports and the prior day’s quotes. You coach your parts team on follow-ups, sit with a new rep to sharpen product knowledge, and huddle with service to stage parts for road technicians. Midday brings vendor credits to finalize, consignment stock to review, and a quick audit spot-check. By afternoon, you’re approving invoices, advising on a marketing push for pallet jacks and electric walkies, and mapping next quarter’s budget.

About LiftOne

LiftOne is a third-generation, family-owned organization grounded in trust and integrity. We invest in our people, facilities, and technology to keep the nation’s supply chain moving—getting essential goods to homes and businesses. As a privately held company, we pair scale with strong values, creating a durable competitive edge and a place where teams can grow their careers. We offer great benefits, competitive pay, and real paths for advancement.

What you’ll own

• Ensure every parts quote gets timely follow-up; monitor daily quote activity and close the loop each afternoon.
• Train and develop all parts personnel on products, systems, and company standards.
• Design and execute follow-up programs to market targeted items (e.g., pallet jacks, electric walkies).
• Create sales strategies aimed at competitive truck users to promote Unisource and other alternate parts at sharp pricing.
• Equip the road service team with initiatives to sell lift truck parts and allied products.
• Oversee stock orders for non-Hyster items (Ottawa, Linde, CAT, TVH, etc.).
• Review and act on management reports daily.
• Control obsolescence and manage consignment inventories.
• Research and process customer orders with accuracy and urgency.
• File parts warranties and manage claims to resolution.
• Process vendor returns and credits.
• Fulfill service department parts requests promptly.
• Lead physical inventory counts and conduct audits as needed.
• Approve invoices for processing.
• Conduct annual performance reviews for parts sales representatives.
• Recruit, onboard, and train new parts sales representatives across all parts department functions.
• Maintain accurate records of stock on hand and parts issued to customers.
• Oversee Truck Stock Replenishment for Technicians.
• Prepare the parts budget and track performance.
• Handle additional duties as assigned.

Supervision

This role includes supervisory responsibility for the parts team and sales representatives.

Qualifications

• Associate’s degree (two-year college or university) preferred; or 1–2 years of related experience/training; or an equivalent mix of education and experience.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).

Physical demands

Regular standing and walking; frequent sitting; frequent use of hands to finger, handle, or feel; reaching with hands and arms; and talking or hearing. Must frequently lift, carry, push, pull and/or otherwise move up to 25 pounds. Vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment

Depending on site, exposure may include moving mechanical parts and equipment; occasional high, precarious places; fumes or airborne particles; outside weather; vibration; wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat; and risk of electrical shock. Noise levels in some environments may be loud at times.

Why LiftOne

Join a team that believes employees are the key to our success. Expect meaningful work, competitive compensation, strong benefits, and clear opportunities to advance.

Legal and equal opportunity

Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.