Field Sales Representative (English/Chinese)

Field Sales Representative (English/Chinese)

Since its founding in 2000, Walong Marketing, Inc. is a leading distributor of authentic Asian food products, serving Asian American communities across the United States. Our mission is to bring the highest quality Asian ingredients and goods to market, supported by a global sourcing network and five strategically located distribution centers nationwide. With a strong commitment to cultural heritage, product excellence, and customer satisfaction, Walong continues to play a key role in connecting communities through food. We are proud to be a trusted partner to retailers nationwide and a driving force in the Asian food industry. Become part of Walong Marketing, where tradition, innovation, and a strong sense of community drive everything we do.

Summary:

Supports the sales team by managing administrative tasks, coordinating with internal departments, and ensuring an excellent customer experience. This role plays a key part in processing orders, tracking shipments, and maintaining clear communication with customers and business partners. The ideal candidate is detail-oriented, service-focused, and bilingual in English and Mandarin, with the ability to thrive in a fast-paced environment.

Responsibilities:

• Greet and assist customers in person, by phone, or via email in a professional and courteous manner.
• Respond to customer inquiries and provide accurate product and order information.
• Process and revise customer orders, payments, and shipping requests in a timely and accurate manner.
• Track and follow up on backorders, claims, and contract-related issues.
• Communicate with internal teams—including stores, buyers, and distribution centers—to ensure inventory availability, pricing accuracy, and timely deliveries.
• Coordinate with the accounting department to resolve payment-related matters and ensure timely invoicing and collections.
• Support sales meetings, events, and special projects as needed.
• Maintain organized records and perform data entry, document filing, and other administrative tasks to support the sales team.
• Follow up with customers regarding order status, shipping schedules, and delivery confirmations.
• Perform other duties as assigned by management.

Qualifications:

• A High school diploma or equivalent required; college degree preferred.
• 1+ years of experience in customer service, sales support, purchasing, or a related field.
• Bilingual in English and Mandarin is required.
• Proficiency in Microsoft Office Suite (especially Excel, Outlook, and Word); experience with ERP or sales systems is a plus.
• Excellent written and verbal communication skills with a customer-first mindset.
• Strong organizational and time management abilities; able to handle multiple priorities efficiently.
• High attention to detail and accuracy in data processing and record-keeping.
• Ability to maintain professionalism and clear communication with internal teams and external partners.
• Willingness to travel out of state for up to two weeks as needed.
• Authorized to work in the United States without sponsorship.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• May require standing or walking for extended periods.
• Must be able to lift and move objects up to 25 pounds occasionally.

Position Details:

• Employment Type: Full Time.
• Location: 3435 Breckinridge Blvd #145, Duluth, GA 30096.
• Work Schedule: 9:00 AM – 5:30 PM.
• Travel Requirement: Frequent travel required.

Benefits:

• Medical, Dental, Vision, and Life Insurance.
• 401 (k) Retirement Saving Plan with 4% Company Match.
• Long-Term Services Award.
• Paid Time Off.

Compensation:

The pay range for this job starts at $25 per hour. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location.

Beware of Job Scams:

We prioritize applicant safety at Walong Marketing, Inc. Please exercise caution during your job search. Be wary of unsolicited offers, requests for personal information or upfront payments, poorly written job descriptions, unrealistic promises, and unprofessional communication. Research employers, verify job postings, and trust your instincts. Report any suspicious activity. For helpful guidance on identifying job scams, visit this link provided by the Indeed website:

Disclaimer:

Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the positions. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties and responsibilities may change at any time with or without notice. We are an E.E.O. employer.