Staffing Director

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ABOUT US

We're a global partner in staffing solutions for brand experiences. Our mission is to connect people, data, and brands to maximize impact for our clients. We currently operate in five key markets spanning the US, UK, France, Germany, and Austria, with plans for expansion in 2024.

Recognized for our excellence, we are leaders in creating impactful experiences through innovation and insight. In 2021 alone, our teams engaged meaningfully with 4.5 million individuals across our markets, fostering substantial conversations. Our primary focus is on empowering brands to gain deeper insights into their consumers by gathering intelligence and valuable insights from every interaction. To facilitate this, we've developed Impact, a cutting-edge, data-driven reporting tool that enables real-time evaluation of staff face-to-face engagement, leveraging data from over 250 individual data points.

At our core, we provide global staffing solutions designed to drive brand impact and foster genuine connections. As a globally recognized agency, we specialize in crafting compelling human experiences with brands supported by sophisticated data analytics and technology.

Our partnerships span various industries, including retail, events, influencer marketing, and healthcare, all aimed at delivering tangible business results. We validate the impact of these experiences through our best-in-class measurement platform, IMPACT.

With offices strategically located in London, Los Angeles, Atlanta, Phoenix, Paris, Berlin, and Vienna, we offer a truly global reach with local relevance.

POSITION SUMMARY

The Staffing Director will be responsible for managing the US Staffing Team. This position is responsible for structure, processes, and overall operations; researching and staying current with best practices; identifying areas of opportunity/action plans; creating growth strategies; establishing short-term and long-term goals; and supporting metrics/reporting.

This position will work closely with CST leadership to establish recruitment goals/strategies and marketing/advertising campaigns and partner with payroll and information technology staff to create/ensure integrated processes for scheduling/staffing, and payroll functions.

ROLES AND RESPONSIBILITIES

• Leads, Trains, Problem Solves, and Manages daily responsibilities of the US Staffing team.
• Assigns Staffing Managers to projects with the help of Account Directors/Managers
• Effectively communicates expectations and holds US Staffing teams accountable for job responsibilities.
• Responsible for keeping the US Activity Calendar and CST Resource Tool up to date.
• Assists MD with weekly CST resource communication to greater US and Global teams.
• Acts as a Liaison to Global operations in implementing staffing and operations changes.
• Works closely with ELT on issues arising from client servicing and program compliance.
• Key decision maker in the interview process of new hires within the staffing department
• Works closely with Senior Staffing Manager/Special Projects on training and development of the staffing team
• Responsible for the overall achievement and delivery of key performance indicators within the department
• Provide assistance with account management responsibilities as required
• Promotes individual professional growth and development by meeting requirements for mandatory training and skills competency; supports department-based goals that contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Other duties as assigned.

SUPERVISION

Lead a team of employees within the staffing department.

QUALIFICATIONS / REQUIREMENTS

Education:

• High School Diploma or Equivalent
• Bachelor's Degree preferred

Experience:

• 5+ years of Customer Service
• 5+ years of Sales Experience
• 5+ years in a Managerial Role

Skills:

• Effective communication with colleagues and customers in a diverse, positive, culture-centered work environment.
• Capacity to handle multiple projects, deadlines, and complex tasks in a fast-paced setting, along with attention to detail, persistence, and follow-through.
• Prioritize client growth efforts in line with long-term scale opportunities.
• Understanding client business and marketing objectives and how to measure impact through activation KPIs to generate real insight.
• Excellent organizational and time management skills.
• Excellent computer/software skills using Microsoft Office (Outlook, Excel, Word, and PowerPoint),
• Salesforce, Asana & SharePoint.
• Strong verbal and written communication.
• Excellent problem-solving skills.
• Proficient in engaging in telephone conversations and possess the capabilities to conduct professional discussions with key stakeholders

COMPANY BENEFITS

We offer competitive salary packages, health insurance coverage, retirement savings plans, paid time off, flexible work schedules, opportunities for professional development, employee discounts, and a collaborative work environment. Additionally, performance-based bonuses and incentives are provided, along with access to cutting-edge technology and resources.

Please apply promptly at if you are interested in joining our dynamic team.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Management: 2 years (Required)

Ability to Commute:

• Atlanta, GA 30308 (Required)

Work Location: Hybrid remote in Atlanta, GA 30308