Banquet Server

Job Description

Job Description

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.

We are looking for a courteous and professional banquet server to be responsible for greeting, assisting, and serving guests at special functions and events. The banquet server will help assist with event planning, preparation, and clean up, serve guests, and respond to questions, complaints, and requests.

To be a successful banquet server, you should possess excellent customer service and communication skills. You should be professional, polite to guests, and an efficient server.

Primary Responsibilities

• Greeting guests as they enter a venue and helping them to find their seats.
• Seeing to the comfort of guests through answering questions, taking orders, conveying special instructions to the kitchen and bar, and serving food and beverages.
• Circulating the room with trays of appetizers and beverages.
• Directing guests to necessary services and features, and leading guests on tours of the location.
• Assisting with event preparation, set up, and closing, including setting up and packing away tables, table cloths and place settings, and buffets.
• Supporting other staff to ensure guest satisfaction.
• Adhering to safety and quality regulations.

Requirements

• High school diploma or GED preferred
• Minimum of 6 months server experience
• Experience in hospitality preferred
• Possess basic math skills and cash-handling
• Courteous and attentive to guests.
• Ability to meet the physical demands of the job, staying on your feet, climbing stairs, carrying heavyweights.
• Excellent interpersonal, communication, and customer service skills.
• Ability to work as part of a team and follow instructions.
• Licenses, certifications - applicable health and/or alcohol compliance card
• Ability and flexibility to work various shifts including early mornings, late nights, weekends, and holidays

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.