Starbuck Shift Supervisor
Job Description
Job Description
Description:
Job descriptionAbout the Role:
As a Team Lead, you'll be responsible for leading and motivating a team of baristas, ensuring smooth operations, and maintaining high standards of customer service and product quality. You'll work closely with the Store Manager to achieve store goals and create a positive and engaging work environment.
Responsibilities:
- Team Leadership:
- Lead and motivate a team of baristas to deliver exceptional customer service and maintain a positive work environment.
- Train, coach, and develop team members, ensuring they have the skills and knowledge to succeed.
- Assign tasks and delegate responsibilities effectively, ensuring smooth operations.
- Hold team members accountable for performance and standards.
- Customer Service:
- Create a welcoming and inclusive environment for customers.
- Address customer concerns and resolve issues promptly and professionally.
- Maintain a high standard of product quality and consistency.
- Operations:
- Ensure adherence to Starbucks standards and procedures.
- Manage inventory and stock levels effectively.
- Participate in store opening and closing procedures.
- Maintain a clean and organized work environment.
- Communication:
- Communicate effectively with team members and management.
- Stay informed about store operations and changes.
- Act as a point of contact for customers and team members.
Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service or retail preferred.
- Ability to lead and motivate a team.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Ability to work flexible hours, including evenings and weekends.
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