Customer Service Representative

Job Description

Job Description

Monitor Manufacturing produces six and eight-inch steel wheels and is one of the major suppliers in the golf cart, lawn and garden, and trailer markets.

Position Summary:

Provides excellence in customer service through a strong understanding of customer needs, strong project management skills and focused on completing assignments. Ability to build customer relationships through strong interpersonal skills and problem solving capabilities.

Benefits:

• Generous Pay commensurate with experience and/or education plus commission
• Benefits package includes medical, dental, vision, life, accident, critical care, and short-term & long-term disability insurance
• 401K retirement program with employer match
• Paid holidays, sick and vacation time
• Employee purchase pricing on auto, power sport, and bicycle tires

Education and/or Work Experience Requirements:

• High School Diploma or GED is required
• At least two years of relevant experience in the field or in a related area is required

Knowledge, Skills, and Abilities Required:

• Excellent verbal and written communication skills
• Excellent sales and customer service skills
• Excellent organizational skills and attention to detail
• Proficiency with MS Office Applications, including MAS200

Essential Duties and Responsibilities:

• Handles assigned customer territory with skill and professionalism taking care of the customer's needs and requirements
• Confirms inventory availability or production schedule and communicates estimated ship date to customer
• Follows up daily on customer orders
• Follows special shipping and processing instructions per customer
• Confirms customer pricing as needed
• Takes and process return of goods authorization request
• Knowledgeable in performing the order entry function
• Keeps customer service manager informed of customer activity such as satisfaction with service, quality, new opportunities, complaints, etc.
• Updates job knowledge by participating in educational opportunities
• Performs other duties as assigned

Working Conditions and Physical Requirements:

• Work is usually performed in a typical interior/office environment
• Physical demands of the position are sitting, walking, and constant viewing of the computer screen

Equal Opportunity Employer (EOE)