Customer Service Agent

Job Description

Job Description

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you! Compensation:

$15 - $17 hourly

• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries

• Coordinate and arrange transportation operations efficiently to ensure the timely delivery of goods and materials
• Track and monitor shipments closely to provide real-time updates to clients and internal teams within the area
• Resolve issues and delays promptly by communicating effectively with drivers, warehouse staff, and customers
• Keep accurate records of all transportation activities, including driver logs and delivery schedules
• Improve efficiency and reduce costs by continuously optimizing routes and procedures

• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• Must have graduated high school, received a G.E.D. or equivalent
• Strong knowledge of customer interface and interaction

USKO Workforce Inc. is rapidly growing and expanding globally in the transportation industry. Offering the highest quality transportation services, we work around the clock to ensure that we provide our customers with unbeatable service and rates.

For us, providing our customers with a top-notch hassle-free experience is our main priority. We pride ourselves on being one of the fastest and most reliable truckload carriers in North America. Our teams work tirelessly around the clock to ensure all of our customer's needs are not only met but also exceeded.

Our company offers benefits such as 401(k), medical, dental, and vision. As well as company-sponsored Life AD&D.