Rental Specialist - Pumps

Job Description

Job Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the CRS Rental Pump Specialist, you will act as an inside sales representative for the Cat Rental Store (CRS) with a focus on pump rentals and related solutions. This position handles customer transactions over the phone and in person, ensuring accurate quotes, contracts, and scheduling for pump deliveries and pickups. The Rental Pump Specialist plays a critical role in maximizing pump fleet utilization and ensuring customer satisfaction within the designated trade area. You will maintain accurate paperwork and databases, coordinate with drivers and technicians for timely deliveries, and provide customers with product knowledge and support to meet their pumping needs.

Primary Responsibilities:

• Ensure superior customer service by doing everything possible to meet customer needs.
• Determine customers’ pumping requirements and recommend the best rental solutions for their applications.
• Check pump availability with the shop and schedule maintenance to meet delivery deadlines.
• Coordinate timely delivery and pickup of pump equipment to satisfy customer requirements.
• Administers rental agreements, including rental out and in dates.
• Process equipment returns by verifying operating hours, fuel levels, and overall condition.
• Record daily logs of phone calls and customer interactions in the system.
• Handle customer complaints professionally, offering solutions rather than excuses.

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner.
• Complete additional tasks as assigned by management.

Who We Are Looking For:

To be successful in this position, you should have prior experience in sales, preferably in equipment or pump rentals, with strong initiative and a competitive mindset. This role requires someone who enjoys engaging with customers, building lasting relationships, and providing solutions tailored to their pumping needs. The ability to work collaboratively in a team environment while maintaining a proactive, customer-focused approach is essential.

Education/Experience:

• High school diploma or equivalent.

Required Qualifications/Skills:

• Proficiency with computer applications including Excel, Word, PowerPoint, and basic internet tools for quoting and tracking pump rentals.
• Ability to comprehend, speak, and write English clearly for customer communication and documentation.
• Excellent interpersonal and communication skills, both in person and over the phone, with a focus on technical discussions related to pump applications.
• Creative thinking and problem-solving ability to address customer needs and operational challenges.
• Highly organized and able to work effectively in a fast-paced rental environment.
• Valid driver’s license and acceptable driving record for occasional customer visits or equipment inspections.

Preferred Qualifications/Skills:

• Bachelor’s Degree from a four year college or university or related equivalent experience preferred
• Knowledge of Spanish language preferable but not required.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave

Career Development

• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities