HVAC Parts Counter Salesperson

Job Title: HVAC Parts Counter Salesperson

Job Location: Alpharetta GA

Operating Company: Air Carolinas

FLSA Status: Non - exempt

This is a FULL-TIME position

Company Description:

Check out their website here: AIR Carolinas | HVAC Equipment, Parts, Service & Solutions Across NC & SC

AIR Carolinas is a leading manufacturers’ representative providing HVAC equipment, controls, service, and aftermarket solutions across North and South Carolina. Formerly Insight Partners, Hahn Mason, and Faulkner Haynes, we’ve united to deliver greater expertise, efficiency, and customer-focused solutions.

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AIR Carolinas is proud to be part of the AIR Control Concepts family, expanding our reach and strengthening our capabilities across the HVAC industry. This partnership allows us to provide even greater value to our customers by combining our trusted local expertise with the broad support, resources, and innovation of a larger organization. While our name and team remain the same, our commitment to quality service is now backed by an even stronger foundation.

Job description:

The HVAC Parts Counter Salesperson oversees the operations of the counter assisting customers with purchases (wholesale and/or OEM) through the store/warehouse, as well as by phone. This position is responsible for meeting sales goals, by providing excellent customer service to foster positive relationships, while maintaining existing customers and developing new customers

Essential Duties and Responsibilities:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability, and physical demands required.

  • Service customers at the counter and by phone by taking orders (wholesale and/or OEM) and entering them into the system accurately

  • Follow company pricing and credit guidelines

  • Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products

  • Promote and sell overages, damaged and discontinued items

  • Drive sales activity through outbound sales calls as directed by management

  • Participate in company-sponsored sales promotions

  • Attend product knowledge meetings as required by management

  • Quickly solve customer problems

  • Retrieve orders from warehouse quickly and accurately

  • Pulling, filling, packing and setting up orders for delivery and pickup

  • Communicate positively with supervisors, sales staff, Team members and customers to coordinate deliveries/ pick-up

  • Maintain the ability to determine the status of an order at any given time

  • Accurately use order entry, computerized systems and other technologies as required

  • Participate in scheduled physical inventory and weekly cycle counts

  • Keep merchandising and counter areas clean and welcoming

  • Keep store inventory stocked; remove or add inventory items to stimulate impulse sales; remove discontinued items from the sales floor

  • Ability to support with warehouse duties including forklift loading/unloading, receiving inventory, stocking inventory, etc.

  • Performs all other duties as assigned

  COMPETENCIES:

  • Customer Focus- Ability to put the customer FIRST. Dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.

  • Active Listening- Gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Communication- Able to inform orally and in writing, with clarify and good effect. Understands clearly and quickly when instructions or orders are received. Judges what information is important and what is

  not, and what should be communicated, how, to whom and when. • Time Management- Uses time effectively and efficiently. Values time. Concentrates efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.

  • Problem Solving- Refers to the ability to solve difficult problems with effective solutions.

  QUALIFICATIONS:

  • Education and/or Experience- High School Diploma (or GED or High School Equivalence Certificate required). 1-2 years of HVAC retail/wholesale experience required. 3-5 years selling or retail experience preferred.

  • Language Skills- Ability to read, analyze, and interpret documents in English. Ability to respond to common inquiries or complaints from customers (internal and external). Ability to effectively present information to management. Ability to interact clearly and effectively, in both written and oral communication with supervisor, customers, co-workers, vendors, etc.

  • Mathematical Skills- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

  • Computer Skills- To perform this job successfully, an individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc. This role requires an intermediate level of knowledge of Microsoft Office. FACTs experience is a plus.

  • Other Qualifications- Valid driver’s license is required in the state where hired. Acceptable MVR is required. Forklift certification or ability to get certified within first 30 days is preferred.

Benefits:

We offer a competitive and comprehensive benefits package, including:

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan with company match
• Life Insurance & Health Savings Account (HSA)
• Short-Term and Long-Term Disability Insurance
• Critical Illness & Accident Coverage
• Pet Insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) and Paid Holidays