Sales Support Representative II

Pay range: 20-24/hr depending on experience

REPORTS TO: Senior Business Manager

ESSENTIAL ACCOUNTABILITIES:
• Coordinates and collaborates with disparate groups within the company (lab scientists, marketing, order fulfillment, shipping, outside sales, direct teams) to meet the needs of our customers.
• Main contact for all aspects of customer order fulfillment, which include but are not limited to sales, technical support, entering and following up sales quotes, customer service, CRM data entry, as well as pre and post-sales marketing activities.
• Input, approve, and update customer data in ERP (sage) and CRM (salesforce) systems.
• Sales support includes international distributors and global teams, as well as domestic (US) customers.
• Responsible for lead management, lead follow-up, and opportunity closing throughout the territory.
• Participate in business process improvement groups and assist in driving change throughout the organization.
• Work is performed in the office.

Duties:
• Coordinates and collaborates with disparate groups within the company (lab scientists, marketing, order fulfillment, shipping, outside sales, direct teams) to meet the needs of our customers.

• Main contact for all aspects of customer order fulfillment, which include but are not limited to sales, technical support, entering and following up sales quotes, customer service, CRM data entry, as well as pre and post-sales marketing activities.

• Input, approve, and update customer data in ERP (sage) and CRM (salesforce) systems.

• Sales support includes international distributors and global teams, as well as domestic (US) customers.

• Responsible for lead management, lead follow-up, and opportunity closing throughout the territory.

Skills:

• 1-2 years of previous account management, marketing, sales or customer service experience

• Order management/ERP software familiarity (Sage, SAP, etc.)

• Salesforce or other CRM experience

• Excellent oral and written communication skills

• Ability to multitask and prioritize tasks in a busy environment

• Critical problem solving and analytical skills

• Computer proficiency and strong familiarity with Microsoft Office

• Detail-oriented with exceptional organizational skills

• Positive attitude with an ability to work well independently as well as part of a team

• Customer focused

• Participate in business process improvement groups and assist in driving change throughout the organization.

• Work is performed in the office.

Education:

Bachelor’s degree in life science and/or business-related field preferred.