Hospitality Training Leader

A Chick-fil-A Training Leader plays a crucial role in ensuring the effective training and development of team members to maintain high standards of customer service and operational excellence. Here is a typical job description for a Chick-fil-A Training Leader:

Job Title: Training Leader

Location: Chick-fil-A Macland

Job Summary:

The Training Leader is responsible for overseeing and coordinating the training and development programs for new and existing team members. This role ensures that all staff are well-prepared to provide exceptional customer service and adhere to Chick-fil-A's operational standards.

Key Responsibilities:

Training Program Development and Implementation:

- Develop, update, and maintain comprehensive training materials and programs.

- Conduct orientation sessions and on-the-job training for new employees.

- Ensure all team members are trained in Chick-fil-A’s customer service standards, food safety procedures, and operational protocols.

Team Member Development:

- Identify training needs and opportunities for individual team members.

- Provide ongoing coaching and support to team members to help them achieve their full potential.

- Foster a positive and inclusive work environment that encourages learning and growth.

Quality Assurance:

- Monitor and assess the performance of team members to ensure compliance with company standards.

- Implement corrective actions and additional training as needed to address performance gaps.

Administrative Duties:

- Maintain accurate training records and documentation.

- Coordinate with management to schedule training sessions without disrupting daily operations.

- Track and report on the progress of training programs and team member development.

Leadership and Collaboration:

- Work closely with the Owner/Operator and management team to align training initiatives with business goals.

- Lead by example, demonstrating exceptional customer service and adherence to operational standards.

- Collaborate with other departments to support overall business operations and objectives.

Qualifications:

- Previous experience in a training or supervisory role, preferably in the food service industry.

- Strong communication and interpersonal skills.

- Excellent organizational and time-management abilities.

- Ability to motivate and inspire team members.

- Proficiency in using training software and tools.

- Commitment to Chick-fil-A’s values and customer service standards.

Working Conditions:

- Must be able to work flexible hours, including evenings, weekends, and holidays.

- Ability to stand for extended periods and perform physical tasks related to the job.

Benefits:

- Competitive salary and benefits package.

- Opportunities for career advancement.

- Access to ongoing training and development programs.

This job description serves as a guideline and may be subject to change based on the needs of the store and company policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.