Support on Standby Generalist (PRN)
:
Provides non clinical support to inbound callers to agencies by accessing LHC system and applicable patient documentation. Works in coordination with clinical triage team, and other home office support teams. Has excellent communication skills written and verbally. First call resolution of patient concern if applicable by protocols and best practices. Ensures customer concerns are documented and addressed for communication with agencies. Primary job functions do require speaking on the phone with with patients, vendors and LHC Staff.
Must be available to work evenings and nights as needed.
- Answer, triage and document inbound/outbound calls following protocols and best practices.
- Escalates appropriate requests to leader when a resolution is not identified by user.
- Work in conjunction with other Home Office support departments.
- Complete accurate and through documentation.
- Proficient knowledge of technical systems.
- Monitors communication systems throughout shift.
- Prioritizes incoming task according to patient needs.
- Meets minimum productivity requirements determined by Director.
- Will remain current with all required continuing education and compliance training mandated by the company and/or by supervisor
- Participates in department staff meetings and educational sessions.
- Other duties as assigned by leadership.
- Formal Education: High School Diploma or equivalent
- Experience: 1 year
- License, Registration, and / or Certification Requirement: No
- High School Diploma or equivalent
- Excellent customer service and communication skills
- Must have strong computer skills and excellent telephone communication skills and be able to type.
- Strong problem solving skills and analytic skills
- Must meet remote work policy requirements
- Willing to work weekings, weekends, holidays, or as needed
Recommended Jobs
Center Director
Summary The Center Director is responsible for ensuring the health, safety, and quality of education, for all children within the center's care. The Center Director is directly accountable for o…
Construction Management Intern - Summer 2026
Transportation At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problem…
Supply Chain Analyst
HYBRID ROLE BASED OUT OF OUR NORCROSS OFFICE Job Purpose: Our Supply Chain Analyst will be responsible for performing data driven analysis, and modeling on significant amounts of data across a…
Manager, Cloud Engineering (US Remote)
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First…
LMSW / Home Health
Job Description Job Description Overview Are you a Licensed Social Worker looking for a new opportunity? Adoration Home Health is seeking a passionate, dedicated Home Health Social Work…
Chief Building Official - North Metro Atlanta
Cities & Places At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical proble…
Server
Like no place else. Fun. Fresh. Flavorful. Role Overview Our Servers don't just provide our Guests with amazing food and drinks. They deliver hospitality and service that is absolutely Chili's! If…
Accounts Receivable Representative
Job Description Job Description About Surya Inc. Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.’s thoughtfully curated design-forward furnit…
Steward Supervisor
Job Description Job Description We are a dynamic and growing workforce solutions partner specializing in task force assignments within the hospitality industry and beyond. We collaborate with hot…
Registered Behavior Technician (RBT) Lawrenceville, GA
Job Description Job Description Salary: Level Ahead is growing, and were looking for RBTs who want to be part of a supportive, team-focused environment where you can actually enjoy your work a…