Imaging Quality Coordinator

JOB SUMMARY
The Imaging Quality Coordinator is responsible and accountable for Quality Assurance / Quality Control projects and educational activities throughout the department. Maintains norms, standards, and improvements to meet or exceed national standards of patient care. The Imaging Quality Coordinator leads the Quality Analytics for the department to meet quality quality-related data needs of Phoebe Health Care. The Imaging Quality Coordinator uses data from various sources to perform duties to identify, conduct, and support formal improvement initiatives that may relate to regulatory standards, policies, procedures, and general process redesign. The position requires applying these results in both hospital and physician settings. The Imaging Quality Coordinator will also provide educational activities throughout Radiology, keeping standards and improvements meeting or exceeding national standards. The person in this position works under general supervision, is responsible for various shifts, may be subject to over 40 hours per week and/or callback as required, and may also be required to remain on campus immediately before, during, and after severe weather and/or disasters.

EDUCATION
Bachelor’s Degree (Required)
Graduate of an accredited, AMA approved, school of Radiology Technology (Required)

EXPERIENCE
5 years general radiography experience (Required)

CERTIFICATIONS AND LICENSURES
Active certification in Radiology Technology (ARRT-R) (Required)
BLS through American Heart Association (Required)

ESSENTIAL FUNCTIONS
Assessment
Assesses policies, protocols and guidelines to improve safety, efficiency and patient care, and identify the potential impact to the facility.
Identifies the customers served by medical imaging.
Identifies the processes used in customer service.
Monitors compliance with universal precautions and standard precautions.
Uses consistent and appropriate techniques to gather relevant information.

Analysis
Assesses and prioritizes the current processes to improve quality while focusing on issues needing immediate response.
Assesses proposed changes to minimize organizational disruption during implementation.
Clarifies current steps in a process to minimize redundancy, reordering and improving service flow.
Creates an effective action plan after reviewing all pertinent data while assessing possible options, fiscal impact and ease of implementation.
Develops methods for minimizing hazards associated with medical imaging.
Establishes benchmarks and quality indicators to assess quality management issues.
Monitors and develops methods to improve customer satisfaction.
Monitors federal and state laws, regulations and accreditation standards that affect quality
management in medical imaging and radiation therapy.

Education
Investigates and implements practices that enhance a safe environment.
Addresses questions and concerns regarding quality management.
Develops and provides educational resources to improve the understanding of patient safety and quality management in medical imaging.
Performance

Assesses process flow.
Collects and analyzes data using the standard tools associated with quality management.
Identifies variables and implements changes to improve quality.
Investigates sentinel events and continuously monitors measurements to minimize risk.
Uses knowledge to modify current practices.

Evaluation
Confirms data is accurate and complete.
Evaluates customer satisfaction.
Evaluates measured processes and results against established policies, protocols, guidelines and benchmarks.
Evaluates sentinel events to minimize risk.

Implementation
Develops policies, protocols and guidelines in collaboration with other health care providers.

Outcomes Measurement
Assesses differences between expected and actual outcomes.
Assesses implemented changes for improvement.
Develops methods to demonstrate continuous improvement.
Develops strategies for maintaining improvement.
Evaluates the effectiveness of and supports changes to processes.
Performs procedural analysis.

Documentation
Documents goals and outcomes based on data analysis.
Documents process flow variances and justifies exceptions.
Documents steps used to improve processes.
Maintains institutional policies, protocols and guidelines by continuously evaluating compliance issues.
Provides reports as required by institutional policy, accrediting bodies and federal and state regulations.

Quality
Verifies the achievement of goals and identifies exceptions.

Self-Assessment
Assesses personal work ethics, behaviors and attitudes.
Evaluates performance, applies personal strengths and recognizes opportunities for educational growth and improvement.
Collaboration and Collegiality
Develops and maintains collaborative partnerships to enhance quality and efficiency.
Informs and instructs others about radiation safety.
Promotes understanding of the profession.
Shares knowledge and expertise with others.

Ethics
Promotes and monitors adherence to radiation safety standards.
Research, Innovation and Professional Advocacy
Adopts new best practices.
Investigates innovative methods for application in practice.
Monitors changes to federal and state law, regulations and accreditation standards affecting area(s) of practice.
Participates in data collection.
Participates in professional advocacy efforts.
Participates in professional societies and organizations.
Pursues lifelong learning.
Reads and evaluates research relevant to the profession.
Shares information through publication, presentation and collaboration.

ADDITIONAL DUTIES
Adheres to the hospital and departmental attendance and punctuality guidelines.
Performs all job responsibilities in alignment with the core values, mission and vision of the organization.
Performs other duties as required and completes all job functions as per departmental policies and procedures.
Maintains current Knowledge in present areas of responsibility to include any specialty certification requirements (i.e., self-education, attends ongoing educational programs).
Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.
Wears protective clothing and equipment as appropriate.