Help Desk Technician
- Assist end-users with Help Desk Support – identify, research, and resolve technical problems.
- Provide technical assistance and support to inquiries and issues related to computer systems, software, and hardware.
- Support numerous hardware configurations and platforms including Desktops, Laptops, Copiers, etc., including troubleshooting and maintaining network printers.
- Provide support over the phone, remote desktop, face to face, and walk-ups.
- Respond to email messages for customers seeking help in a timely manner.
- Install, modify, configure, troubleshoot, and repair computer hardware and software as assigned by IT Manager.
- Clean up computers and printers.
- Set up user accounts.
- Document/update processes as needed.
- Properly escalate unresolvable issues to the highest level of support needed.
- Follow up with customers to ensure issue has been resolved.
- Maintain a high level of customer satisfaction.
- Participate in biweekly Microsoft Teams meetings.
- Education: High school or equivalent
- Understanding of applicable computer systems, such as Microsoft Office, Outlook, and function specific software
- Ability to explain technology in an easily understood manner
- Self-directed and able to work independently and with a team
- Fast learner, pays attention to detail, and able to use consistent good judgment
- Must possess excellent communication and customer service skills
- The ability to properly lift and move heavy office automation equipment (copiers, printers, desktop PCs, etc.)
- Performs other duties as assigned.
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