Parts Department Lead

Basic Functions: Ensure accurate and timely communication of the Parts Department with customers and suppliers regarding parts related inquiries. Deliver highest levels of customer service to provide a remarkable customer experience through technical know-how.

Key Accountabilities and Responsibilities:

• Ensure highest levels of utilization of Dynamics 365 and accurate information across the Parts Department.
• Ensure all parts requests are being maintained on Dynamics 365, appropriately assigned, and resolved in a timely manner.
• Create quotes, sales orders, and purchase orders on Great Plains.
• Update Cases and Service Work Orders and maintain Account and Contact info on Dynamics 365.
• Confer with suppliers to obtain product or service information such as price, availability, and delivery schedule.
• Take on technical questions and problems and resolve in collaboration with other departments and suppliers.
• Maintain a high level of customer service and engage customers by going the extra mile.
• Maintain procurement records such as items or services purchased, costs, delivery, product quality or performance, and inventories.
• Work collaboratively with all departments to make sure delivery deadlines and inventory goals are met.
• Answer escalated customer questions and be proactive in resolving issues for customers.
• Create and manage RMAs on Dynamics 365.
• Brief management on important issues and implement problem resolutions.
• Assist in ensuring appropriate stock levels to meet customer demand and cost control.
• Keep records of customer interactions, process customer accounts and file documents.
• Other tasks as assigned.

Education and Experience Requirements:

• High School Diploma and 3+ years of technical work experience.
• Basic electrical knowledge.
• Mechanical work experience a plus.
• Customer service experience a plus.
• Highly proactive and motivated individual.
• Thrives in a Team atmosphere.
• Professional demeanor projected daily.
• Computer skills: MS Office, ERP experience.

Physical Context/Work Environment: This position works primarily in an office environment with frequent trips to a warehouse requiring safety procedures.

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Prescription drug insurance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person