Assistant Director of Housekeeping

Job Description

Job Description

Loews Atlanta Hotel places team members in vibrant Midtown, steps from MARTA and major attractions. The hotel features 414 guestrooms, 40,000+ square feet of event space, Exhale Spa & Fitness Center, and a signature steakhouse and sushi restaurant in a sleek 26-story tower.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For:

A proactive and detail-driven Assistant Director of Housekeeping who will elevate the guest experience through impeccable cleanliness and operational excellence. As a key leader in our housekeeping team, you'll orchestrate smooth daily operations, inspire your team, and ensure every space reflects Loews Hotels' commitment to luxury and comfort. In this role, you'll partner with the Director of Housekeeping to implement innovative standards, optimize workflows, and create an environment where both guests and team members feel valued.

Who You Are:

• Operational Leade r: You thrive on structure and efficiency, ensuring every detail is executed flawlessly.

• Guest Experience Champion : You understand that cleanliness is the foundation of hospitality and take pride in exceeding expectations.

• Collaborative Mentor: You build strong relationships, coach your team, and foster a culture of accountability and growth.

• Problem Solver : You anticipate challenges and tackle them head-on with practical, creative solutions.

• Adaptable Professional : You remain calm under pressure and adjust quickly to changing priorities in a fast-paced environment.

What You'll Do:

• Lead daily housekeeping operations, assigning tasks and adjusting workflows to meet guest needs and occupancy demands.

• Partner with the Director of Housekeeping to develop and implement standards that uphold Loews Hotels' brand promise.

• Maintain optimal staffing levels and oversee recruitment, training, and performance management for the housekeeping team.

• Drive operational efficiency through labor management, inventory control, and cost-saving initiatives.

• Collaborate with other departments to ensure seamless service and a consistently pristine environment.

• Manage vendor relationships for uniforms and laundry services, ensuring quality and timeliness.

• Champion team engagement through regular meetings, clear communication, and recognition of achievements.

• Step into the Director's role when needed, ensuring continuity of leadership and service excellence.

• Execute special projects and support property-wide initiatives as assigned.

Your Experience Includes:

• Bachelor's degree or relevant work experience required.

• Minimum of three (3) years housekeeping experience in hotel hospitality and minimum of two (2) years housekeeping or guest service leadership required.

• Previous experience with Opera Property Management System preferred.

• Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.

• Ability to stand for long periods of time required.

• Ability to push, pull, and lift items weighing up to 50lbs.

• Ability to work weekends, evening, holidays as necessary/required.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.