IT Support Specialist

At Chartwell, we don’t just serve our clients—we live our values. With nearly 300 attorneys across more than 30 offices nationwide, we’re a fast-growing civil litigation firm powered by collaboration, innovation, and a shared commitment to doing the right thing. Our culture is built on the Chartwellian Charter: a 10-point promise to support one another, embrace diversity, and strive for excellence in everything we do.

We’re looking for professionals who bring talent, humility, and heart to the table. Here, you’ll find more than a job, you’ll find a community, and professional growth. We offer competitive compensation, comprehensive benefits, wellness and mentoring programs, and a workplace where your voice matters and your growth is celebrated.

What truly sets Chartwell apart is the way we blend national reach with a close-knit, collegial atmosphere. Even with offices throughout the country, we work seamlessly across practices and geographies—sharing knowledge and stepping up when challenges arise. Our attorneys and staff are empowered to shape the firm’s growth, contribute to thought leadership, and take part in initiatives that give back to our communities.

If you're ready to be part of a team that values “we” over “me,” and where your contributions help shape the future of law, we’d love to hear from you.

Chartwell Law does not accept candidate submissions from outside agencies without prior approval and a signed agreement. In addition, we do not accept unsolicited candidates from outside agencies via our internal email system. If an outside agency fails to adhere to these procedures and/or the terms under a signed contract, Chartwell Law will not consider any submissions constituting a formal submission nor will any such submission bind Chartwell Law in any way. Outside agencies that would like to discuss a potential candidate and/or enter into an agreement with Chartwell Law, must first contact us at [email protected].

Primary Job Duties:

• Respond to employee phone or email requests for support to resolve basic computer, application, system, device, access or performance issues.
• Advises users on the methods, steps, and actions taken to resolve and avoid future issues and provides documentation as needed.
• Document incidents using help desk systems and tools.
• Follow-up with employees to ensure issues are resolved.
• Support installs or upgrades of software or devices, set up user profiles or reset passwords.
• Escalate problems to appropriate levels to achieve issue resolution, if needed.
• Fulfills all service level standards for response time and quality.
• Participate in an on call rotation for after hours and weekend support
• Travel to firm offices will be required.
• This is an in office or hybrid position

Requirements:

• 2+ years of experience working in a help desk environment.
• Flexibility to work a variety of shifts with minimal notice as needed.
• Available to work overtime when needed
• Excellent oral communication and customer service skills.
• Detail oriented in order to keep detailed notes on tickets.
• Highly organized to keep help desk tickets in order.
• Ability to diagnose and resolve basic computer technical issues.
• Experience with Microsoft O365 and Citrix Terminal Servers is a plus.
• Experience supporting NetDocuments a plus
• Law firm help desk experience a plus

Top 10 Reasons to Work at Chartwell Law

• Collaborative & Innovative Work Environment—A culture built on teamwork and collaboration drives success for our clients and our people
• Competitive Compensation Packages—Excellent compensation, including comprehensive benefits and a 401(k) plan with employer match to support your long-term financial goals.
• Advancement & Growth Opportunities—Clear career pathways, mentorship programs, and professional development resources help attorneys and staff reach their full potential.
• Flexible Work Arrangements—Options for hybrid schedules and remote work help our team balance professional responsibilities with personal priorities.
• Commitment to Diversity, Equity & Inclusion—A welcoming environment where all voices are valued, and initiatives such as our Mansfield Certification reinforce our dedication to equitable opportunities for every team member.
• Diverse & Affordable Health Plans—Multiple medical options, including zero-deductible plans—plus dental and vision coverage tailored to different needs.
• Inclusive Family-Friendly Benefits—Coverage extends to spouses, domestic partners, and children up to age 26, with flexible enrollment options.
• Free Life & Disability Insurance—Employer-paid life insurance (2x salary) and short-term disability coverage provide financial peace of mind.
• Wellness & Mental Health Support—Access to programs like Real Appeal, Talkspace, and EAP services for physical and emotional well-being.
• Chartwell Cares—Through our Chartwell Cares initiative, we encourage charitable and volunteer service, provide time off for volunteering, and offer support to attorneys and staff in times of need or when additional assistance is required.