DISPATCHER

Job Description

Job Description

Job Summary: The Dispatcher is responsible for scheduling all equipment, personnel and paperwork required to cover jobs that maximize revenue and decrease cost, liability, and risk.

Essential Functions:

• Support all corporate departments such as Human Resources, Safety & Risk, Fleet Operations, Accounts Payable, Accounts Receivable, Sales, and Executive team. Respond to corporate requests in a timely manner
• Maintain an understanding of company policies and procedures. Review company handbook periodically to ensure accurate knowledge
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards as well as all government regulations
• Create and nurture a positive work environment by treating others with mutual respect and concern.
• Maintain an accurate dispatch schedule at all times by constantly coordinating and update the schedule as jobs are submitted and as schedule changes based on urgency and availability.
• Evaluate each job and its respective needs by verifying operator’s credentials, rigging, and paperwork; verify information collected by sales from customer (insurance, credit card/payment information, or PO number)
• Manage company assets and employees in an efficient manner by offering responsible and innovative solutions to common dispatch issues ensuring safety standards and compliance.
• Electronically generate job tickets for all labor staff and ensure the tickets are electronically completed by an appropriate employee at the end of each day
• May be responsible for other duties such as “grading out” job tickets and preparing them for billing, approving payroll daily, assist in office support operations (i.e. order office supplies, answers phones, and maintain records)
• Serve as main point of contact between field personnel and management
• Work with the operations manager and branch manager to schedule and prioritize repairs and maintenance as required, including opening and managing work orders.

Required Skills/Abilities:

• Strong organizational skills
• Excellent customer services skills
• Excellent verbal and written communication skills
• Ability to be reachable by phone twenty-four hours a day, seven days a week
• Proficient in various software and tech-savvy with digital tools and platforms.

Minimum Requirements

• Two (2) years logistics experience and one (1) year supervisory experience OR Four (4) years military experience and two (2) years supervisory experience.
• High School Diploma or equivalent.
• Must be legally authorized to work in the United States.
• Must be able to understand, speak, read, and write in English.

Physical Requirements:

• Sims Crane & Equipment maintains a firm commitment to providing a safe and healthy work environment for its employees and quality services to its clients. Sims Crane & Equipment is a drug-free workplace. Must be able to pass a post-offer / pre-placement drug screen. Must also submit to a post-offer / pre-employment background report & motor vehicle check.
• Work is performed in a standard office environment with prolonged periods of sitting at a desk and working on a computer. Subject to standing, walking, bending, reaching, stooping, and lifting objects up to 25 pounds at times.

Disclaimer: An employee must be able to perform the essential functions of the job, with or without reasonable accommodation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Sims Crane & Equipment is proud to be an Equal Opportunity Employer/Drug and Alcohol-Free Workplace. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity and age.