Service Delivery Representative

The Client Services Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients. This role can be located in either Pleasant Prairie, Wisconsin or Atlanta, Georgia.

YOUR TASKS

• Continuous involvement and support with departmental process improvements
• Communicate with customers on order status and expected delivery dates.
• Prepare and maintain status reports for client, management, and internal communications.
• Oversee customer accounts to ensure SLAs are met.
• Assist the Account Manager in providing data, advice, and resolving problems.
• Create deliveries daily and monitor order processing.
• Monitor stock availability to ensure timely order clearance.
• Support account and purchasing team to troubleshoot order issues.
• Manage inventory updates, promotional planning, customer return cases, and inbound planning.
• Coordinate return shipments (e.g., create return labels).

YOUR PROFILE

• B.A. or B.S. degree or equivalent work experience.
• Minimum five years Customer Service Management/Account Management experience.
• Must be able to work in demanding, problem solving orientated environment.
• Excellent communication skills.
• Must be assertive, analytical and able to establish priorities.
• Customer Service Management/Account Management experience working in a Supply Chain environment strongly preferred.
• Advanced Excel skills preferred.
• Experience with SAP or other large Warehouse Management System preferred.

WE OFFER

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.