Accela Strategic Business Analyst

Title - Accela Strategic Business Analyst

Duration 12 Months

Location Lawrenceville, GA

Position Description:

We are seeking a skilled Business Analyst with experience in local government permitting and licensing systems, particularly Accela. This role will support initiatives by analyzing business processes, documenting and reviewing requirements, recommending best-practice configurations, supporting quality assurance through testing and validation, and assisting with end-user adoption. The Business Analyst will also serve as a liaison between business stakeholders, IT staff, and vendors to ensure system solutions align with operational needs. Strong knowledge of Accela, permitting workflows, and the ability to translate business needs into effective system designs are essential.

Minimum Qualifications:

Bachelor's Degree in Business or IT, or equivalent professional experience

Direct, hands-on experience working with Accela systems Preferred Experience:

6+ years of experience working as an Accela Business Analyst

6+ years of experience documenting requirements, configuring or managing Accela system solutions, and supporting system design and adoption

6+ years of experience facilitating user testing and conducting QA validation

Experience working within agile project management frameworks

Advanced skills in Visio, Excel, PowerPoint, Word, Outlook, Teams, SharePoint, Power BI, Jira

Responsibilities:

Support Planning & Development staff in analyzing, designing, and implementing Accela system solutions to enhance business operations

Collaborate with cross-functional teams to translate business requirements into technical specifications that align with departmental goals and Accela platform capabilities

Lead the development and enhancement of Accela solutions, proactively engaging users to identify potential issues and ensure timely resolution

Coordinate and perform quality assurance testing to validate system functionality and ensure solutions meet business and technical requirements

Partner with Accela developers and IT staff to resolve system issues and implement improvements that enhance system performance and user satisfaction

Utilize tools such as Accela, Visio, Excel, PowerPoint, Word, Outlook, Teams, Power BI, and Jira to support requirements gathering, solution design, documentation, testing, and communication

Deliver system demonstrations, presentations, and training sessions to effectively communicate updates, features, and best practices to end users and stakeholders

Mentor team members by sharing knowledge,

kindly share the updated cv to [email protected]