Shared Services Operations Specialist
Job Responsibilities:
- Follows standard procedural guidelines for performing tasks.
- Responsible for performing logging checks, processing checks, processing documents, working CLEAR queues, and placing outbound calls to insurance carriers as well as receiving inbound calls from insurance carriers.
- Provides assistance and back up as needed to meet client requirements and SLA’s.
- Handles other duties,projects based on business needs.
- Works under immediate supervision.
- Initially tasks are basic and routine, more experienced associates will perform tasks that are moderate in complexity and often non-routine.
- Initially works in a multiple client ,functional environment.
- Research items received via faxes, reports, tasks, correspondence, and refund,return checks.
- Make appropriate telephone calls to resolve issue.
- Follows client’s standard policies and procedures.
- At the direction of management such assignments may be made with short notice and last for an indefinite period of time.
- Works efficiently in client and company proprietary applications.
- Demonstrates solid technical knowledge and quality performance.
- Meets behavioral expectations: attendance, teamwork, and organizational contributions
Skills:
- Knowledge of standard operating procedures (SOPs)
- Data entry and document processing
- Check logging and processing
- Queue management (CLEAR queues)
- Inbound and outbound call handling (insurance carriers)
- Client relationship management
- SLA adherence and time management
- Research and problem-solving skills
Education/Experience:
- Telephone etiquette and communication skills.
- Ability to follow policies and procedures.
- Flexibility and adaptability to short-notice assignments.
- Proficiency in proprietary,client applications.
Recommended Jobs
Experienced Parts Advisor
The Jimmy Britt Automotive Family has received multiple Dealer of the Year awards in the state of Georgia. How? Because we believe in hiring great people; which means we INVEST in your future and ge…
Part Time Registered Nurse (RN) - Home Care | Cumming, GA
Comfort Keepers of North Georgia Make your own schedule. No nights or holidays! Are you a compassionate and experienced Registered Nurse (RN) looking to make a difference in the lives of seni…
CNC/Manual Machinist
Manufacturing Technician JOB-10045261 Anticipated Start Date November 23, 2025 Location Antioch, CA Type of Employment Contract Hire Employer Info Our client i…
Controls Automation PM - Data Center
Controls Automation PM - Data Center - Atlanta, GA and East Coast Remote This opportunity is with a leading provider of turnkey data center design / build services specializing in mission-critical i…
Journeyman Tool and Die Maker- Thomasville, Georgia
C Check-Mate Manufacturing offers competitive pay and benefits JOURNEYMAN TOOL & DIE MAKER (United States Citizens Only-No Sponsorships Available) Check-Mate Manufacturing has openings p…
Evening Manager for Crisis Service and Diagnosis Center
Evening Manager Crisis Services and Diagnosis Center Company Overview: At River Edge Behavioral Health in Macon, GA, employees are expected to develop meaningful relationships with patients,…
Med Surg RN
Location: Lawrenceville, GA Schedule 36 hours per week- second shift Gross Salary 1922.80 Contract 13 weeks Acute Medicine Unit: Provides age-appropriate preoperative, post-operative…
Account Representative - Chemical - Metals - Minnesota
Account Manager - Specialty Chemicals - Water Treatment Our client, a growing global leader in the supply of specialty chemicals requires an experienced chemical industry sales professional. The s…
Physical Therapist-Home Health
Overview: Experience the advantages of real career change Join Piedmont to move your career in the right direction. Stay for the diverse teams you’ll love, a shared purpose, and schedule flexibi…
Customer Success Representative
Who We Are Porter Logistics is a fast-growing third-party logistics (3PL) provider redefining modern warehousing and fulfillment. Headquartered in Atlanta, we’ve grown over the past decade from a …