Customer Service Benefits Advisor

AO Globe Life is expanding its remote team and seeking service-focused professionals who are passionate about helping families feel informed, protected, and supported. In this role, you will guide individuals and families through important supplemental benefit programs while delivering an exceptional client experience built on trust and professionalism.

All consultations are scheduled with individuals who have requested information—no cold outreach or prospecting required.

This opportunity is ideal for professionals who believe strong service and relationship-building create long-term impact.

What You’ll Gain

100% remote work environment from anywhere in the United States

Flexible scheduling that supports work-life balance

Pre-qualified client consultations provided — no cold outreach required

Comprehensive training and licensing support

Monthly and quarterly performance bonuses

Equity opportunities for qualifying team members

Leadership development and advancement opportunities

Collaborative, service-driven team culture

What You’ll Do

Conduct scheduled virtual consultations with individuals and families through Zoom

Understand each client’s goals, concerns, and coverage needs

Explain available supplemental benefit options clearly and professionally

Guide clients through the enrollment process with care and attention to detail

Maintain accurate digital records and ensure timely follow-up communication

Provide ongoing support and relationship management for clients

Participate in weekly coaching sessions, mentorship programs, and professional development meetings

Who Thrives in This Role

Professionals with strong customer service instincts

Confident communicators who build trust through empathy and clarity

Detail-oriented individuals who prioritize organization and follow-through

Self-motivated professionals comfortable working remotely

Candidates with backgrounds in hospitality, retail, call centers, healthcare, education, or consulting (helpful but not required)

Requirements

Authorized to work in the United States

Reliable internet connection

Windows-based laptop or desktop computer with webcam

About AO Globe Life

For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to deliver supplemental benefits that help protect working families across the United States.

Through a remote-first workforce and a culture centered on service, mentorship, and integrity, AO Globe Life continues to create meaningful career opportunities for professionals who value long-term relationships and purposeful work.

Apply today to begin building a flexible remote career helping families nationwide.