Assistant Community Manager

Job Description

Job Description

What You'll Do

As the Assistant Community Manager, you'll partner with the Community Manager to oversee the day-to-day operations of a busy apartment community while delivering exceptional service to residents and supporting the success of the onsite team.

Responsibilities include:

• Assist with all daily property operations, including leasing, resident relations, and administrative functions.
• Support rent collections, delinquency management, and resident account follow-up.
• Deliver outstanding customer service while professionally resolving resident concerns and inquiries.
• Conduct apartment tours and assist with leasing activities as needed.
• Process applications, lease renewals, notices, and lease documentation accurately and efficiently.
• Coordinate with the maintenance team to ensure work orders, inspections, and apartment turns stay on schedule.
• Help monitor occupancy, leasing performance, and resident retention goals.
• Maintain accurate records and ensure compliance with company policies, Fair Housing regulations, and all applicable laws.
• Assist with monthly reporting, audits, and operational initiatives.
• Help maintain the overall appearance and standards of the community.
• Support resident events and community engagement activities.
• Jump in wherever needed to support the success of the property and the onsite team.

What We're Looking For

We're looking for someone who is organized, resilient, and comfortable working in a community with a high level of activity and changing priorities.

The ideal candidate is:

• Calm under pressure and solution-oriented
• Highly organized with exceptional attention to detail
• An excellent communicator with outstanding customer service skills
• Confident making decisions and resolving issues professionally
• A collaborative team player who leads by example
• Results-driven and committed to operational excellence

Qualifications

We're looking for someone who brings:

• 2+ years of multifamily property management or leasing experience
• Previous Assistant Community Manager experience, or a top-performing Leasing Consultant ready for the next step
• Experience with rent collections, resident relations, and lease administration
• Knowledge of Fair Housing laws and property management best practices
• Strong organizational, communication, and customer service skills
• Proficiency with Microsoft Office and property management software (Entrata, RealPage, Yardi, or similar)
• Ability to prioritize multiple responsibilities in a fast-paced environment
• High school diploma or GED required; CAM designation or other industry certifications are a plus

Why Join Axia Residential?

At Axia Residential, our people make the difference. We believe in promoting from within, investing in professional development, and creating opportunities for long-term career growth.

We Offer

• Competitive compensation
• Quarterly bonus opportunity
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Company Holidays
• Employee Apartment Discount
• Ongoing training and professional development
• Career advancement opportunities within a growing multifamily organization

Ready to Make Your Next Move?

If you're looking for an opportunity where your leadership, organization, and customer service skills will make a real impact, we'd love to hear from you.

Apply today and become part of the Axia Residential team—where people make the difference.