Account Manager-Rare
- Achieve KPIs outlined in the Statement of Work (SOW) and annual Strategic Focus Areas (SFAs) and Critical Success Factors (CSFs)
- Meet annual revenue forecast and assigned quota for Curant Rare
- Lead Launch Stabilization Meetings in partnership with the Customer Strategy & Performance (CSP) team
- Serve as lead for Business Reviews, including scheduling, facilitation, and alignment on next steps
- Build and manage long-term relationships with rare disease manufacturer partners to ensure satisfaction and retention
- Cultivate multi-level relationships with each manufacturer partner starting from implementation through ongoing management
- Develop business objectives and goals for each partner program
- Ensure manufacturer expectations are consistently exceeded and program performance meets or surpasses requirements
- Oversee ongoing deliverables including reporting, data needs, and issue resolution
- Collaborate with Business Development to identify additional service opportunities
- Work with internal teams (CPI, CSP, Pharmacy Operations, Finance, etc.) to design and implement program processes
- Proactively review partner programs to identify issues and communicate solutions
- Perform additional duties and projects as assigned
- Maintain accountability for total census across all partners and related revenue integrity
- Participate in monthly financial reviews to ensure financial performance targets are met
- Collaborate with CPI, CSP, Market Leadership Team (MLT), Pharmacy Ops, Finance, and others to support overall product health
- This role does not have direct supervisory responsibilities.
- Bachelor’s degree or equivalent combination of education and experience
- 5+ years of experience in Specialty Pharmacy programs and/or rare disease pharmaceutical manufacturers
- Previous experience in client relationship management within rare disease is highly preferred
- Strong knowledge of internet software, order processing systems, Word, PowerPoint, and Outlook
- Excellent verbal and written communication skills
- Ability to communicate clearly, logically, and consistently across stakeholders
- Strong independent judgment and problem-solving capabilities
- Ability to manage multiple deliverables in a fast-paced environment
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