Project Management System Support

IT Support & Technology Project Manager

Hybrid Opportunity After 90 Days | Full-Time

Overview

We are seeking a highly organized and technically skilled professional to join our team in a hybrid role that combines IT support and technology project management .

This position is ideal for someone with strong ERP experience who enjoys balancing day-to-day technical support with leading strategic system initiatives. You’ll work cross-functionally with teams across the organization while driving technology improvements, integrations, and operational efficiency.

What You’ll Do

IT Support (25–30%)

• Onboard new employees to company systems and technology platforms
• Provide desktop support including setup, troubleshooting, and configuration
• Coordinate software installations, upgrades, and license management
• Serve as the primary contact for day-to-day technical support issues

Technology Project Management (70–75%)

ERP & Process Improvement

• Lead process improvement initiatives within ERP systems
• Manage vendor relationships, project deliverables, and service agreements
• Support ongoing system optimization and operational efficiency initiatives

Systems Integration Management

• Oversee integrations between operational platforms and ERP systems
• Coordinate with internal teams and external vendors to ensure data accuracy and system functionality
• Manage project timelines, testing, and implementation efforts

Technology Rollouts & System Implementations

• Lead design, implementation, and rollout of enterprise technology solutions
• Develop project plans, track milestones, and communicate updates to leadership
• Coordinate training, testing, and go-live activities

Technical Skills

• ERP administration and configuration
• Systems integration and data mapping
• Desktop support and troubleshooting
• Reporting and dashboard creation
• Advanced Microsoft Excel skills
• Microsoft Office Suite proficiency
• IT ticketing/help desk systems
• Data analysis, QA, and testing

Project Management Experience

• Project planning and milestone tracking
• Cross-functional coordination
• Stakeholder communication and executive reporting
• Risk management and issue escalation
• Process improvement and workflow optimization
• Change management and end-user training
• Vendor management and requirements gathering

Required Qualifications

• 3–5 years of experience in IT support, systems administration, or technology project management
• Experience with ERP platforms such as Karmak, SAP, Oracle, Fullbay, or similar systems
• Proven ability to manage complex technology projects from start to finish
• Advanced Microsoft Excel and Office Suite skills
• Strong analytical and problem-solving abilities
• Excellent communication skills with the ability to work across all levels of an organization

Preferred Qualifications

• Direct experience with Karmak ERP
• Familiarity with Decisiv or similar fleet/service management platforms
• Experience with Transportation Management Systems (TMS)
• Background in Lean, Six Sigma, or process improvement methodologies

Why Join

• Hybrid work environment
• Opportunity to lead impactful technology initiatives
• High-visibility role with cross-functional collaboration
• Blend of hands-on IT work and strategic project leadership
• Opportunity to improve systems, processes, and operational performance