Lead Scheduling Coordinator

Lead Scheduling Coordinator/CNA in Macon, GA As a Scheduling Coordinator with Interim HealthCare®, you'll do more than match caregivers with clients—you’ll help families receive the compassionate, timely care they need to thrive at home. In this dynamic role, you’ll be part of a trusted team that brings comfort and peace of mind to those we serve. As a locally owned and operated agency, we combine the support of a trusted brand with a deep commitment to our community. We value the relationships we build—with clients, families, and each other—and we’re looking for a service-minded professional to help us deliver on that promise. Manage and Plan caregiver schedules that meet the needs of our clients.

• Distribute schedules to caregivers and clients in accordance with company policy.
• Will be required to be on-call to resolve last minute scheduling issues.
• Prepare reports, summaries, records and related forms and documents; and maintains files and records.
• Maintain all client and caregiver files to the standards set forth in the company’s policy and procedure manuals.
• Answers inquiries regarding policies, procedures, rules, and regulations; and distributes information.
• Performs data entry, retrieval, and data searches; and compiles and tabulates data.
• Completes other assignments as requested and assigned.
• Will have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization / department.
• Communicate schedule changes to caregivers and clients.

Minimum Education & Experience Requirements:

• High School Diploma or equivalent.
• Advanced education a plus.
• Medical record experience preferred but not required.
• CNA experience preferred but not required.
• Scheduling experience preferred.

Knowledge, Skills & Abilities Required:

• Knowledge of office practices and procedures.
• Knowledge of business terminology, spelling, punctuation, and grammar.
• Skill to prepare and maintain accurate records, files, and reports.
• Skill to interpret and apply rules, regulations, policies, and procedures.
• Skill to coordinate with other staff, departments, officials, agencies, organizations, and the public.
• Skill to communicate ideas and instructions clearly and concisely.
• Skill in the use of computers and related equipment.
• Ability to learn companies various software systems.
• Ability to act to situations with a sense of urgency.
• Ability to lead a team with limited supervision.

Working Conditions & Physical Effort:

• Work is normally performed in a typical interior/office work environment.
• Ability to work flexible schedule and/or evening or weekend hours as needed.
• Ability to sit in front of CPU for long periods of time.
• Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.
• May be required to cover schedules on an emergency basis to local clients, if needed.

Why Work for Interim HealthCare? Founded in 1966, Interim HealthCare is the nation’s first home care company and a leading employer of Certified Nursing Assistants (CNAs). Operating through 300+ offices, our commitment to you is expressed through a family-oriented culture that values and appreciates CNAs, and a passion to put patients first. Join a nationwide network of CNAs who are making a significant difference in the lives of others through the personalized, home-based care they provide. Interim HealthCare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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