Chanticleer Manager (FT) (Lookout Mountain)

Job Summary

The Chanticleer Manager is responsible for the overall leadership, operations, and guest experience at the Chanticleer Inn Bed & Breakfast. This role ensures exceptional hospitality, operational excellence, and brand alignment while overseeing daily lodging, guest services, housekeeping, and culinary coordination specific to the Chanticleer experience.

Under the direction of the Director of Lodging & Food, the Chanticleer Manager leads teams to deliver a high-quality boutique lodging experience, fosters a positive and service-driven culture, and ensures all operations reflect Rock City Enterprises’ mission to create Memories Worth Repeating for both guests and partners.

Essential Duties & Responsibilities

Leadership, Culture & Guest Experience

• Deliver exceptional guest service to internal and external customers in alignment with Rock City Enterprises’ mission, culture, and values.
• Model the Culture of Excellence through professional, welcoming, and service-focused leadership.
• Create a warm, elevated guest experience consistent with the Chanticleer Inn brand and boutique lodging standards.
• Address guest feedback, concerns, and service recovery promptly and professionally.

Lodging & Guest Services Operations

• Oversee daily operations of the Chanticleer Inn, including guest services, front desk, housekeeping, and food service offerings.
• Ensure smooth guest check-in and check-out processes, room readiness, and daily property presentation.
• Maintain consistent quality, cleanliness, and attention to detail throughout guest rooms and public spaces.
• Managing and coordinating group room sales.
• Serve as Manager-on-Duty (MOD) as scheduled, including evenings, weekends, and holidays as needed.

Team Leadership & Development

• Lead, coach, and supervise Chanticleer Team Leaders and partners across Guest Services, Housekeeping, and Culinary operations.
• Create and manage partner schedules to ensure proper staffing levels while managing labor effectively.
• Support recruiting, interviewing, onboarding, training, and ongoing development of partners.
• Conduct performance coaching, feedback, and documentation in alignment with company policies.
• Foster a positive, collaborative, and accountable team culture.

Food & Beverage Coordination

• Oversee limited beer and wine services.
• Partner with culinary leadership to oversee breakfast and light evening food offerings in alignment with Chanticleer standards.
• Ensure food quality, presentation, cleanliness, and compliance with health department regulations.
• Monitor food inventory and coordinate ordering with the Director of Lodging & Food.

Financial & Administrative Management

• Assist in developing and managing annual operating budgets for Chanticleer Inn.
• Monitor labor, supplies, and operating expenses to meet budget targets.
• Maintain accurate operational records, reports, and documentation.
• Coordinate with Accounting, Maintenance, and other support teams as needed.

Facilities, Safety & Compliance

• Ensure compliance with local and state health, safety, and lodging regulations.
• Conduct routine property inspections and communicate maintenance needs promptly for rooms, swimming pools and other areas on the property.
• Maintain a safe, secure, and guest-ready environment at all times.
• Support emergency response procedures and incident reporting when needed.

Collaboration & Organizational Support

• Work collaboratively with Marketing, Guest Relations, Facilities, and Food & Beverage teams to support promotions, packages, and special events.
• Represent Chanticleer Inn professionally with guests, community partners, and internal stakeholders.
• Maintain Vendor relationships.
• Perform other duties as assigned by leadership

Qualifications

Education & Experience

• Bachelor’s degree in Hospitality, Business Management, or a related field preferred.
• Minimum of three (3) years of leadership experience in lodging, hospitality, or boutique hotel operations required.
• Experience managing teams in a guest-facing environment strongly preferred.
• An equivalent combination of education and experience will be considered.

Knowledge & Skills

• Strong leadership, coaching, and team development skills.
• Exceptional guest service mindset with attention to detail and service recovery.
• Ability to manage budgets, schedules, and operational priorities effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong written and verbal communication skills.
• Ability to read and understand operational, safety, and regulatory documents.

Licenses & Certifications

• ServSafe Certification preferred or ability to obtain within required timeframe.
• First Aid & CPR Certification required (or ability to obtain if expired).
• Valid driver’s license with a good driving record required.

Work Requirements

• Flexible availability, including nights, weekends, holidays, and special events as needed.

Physical Demands & Work Environment

• Regular use of hands and fingers.
• Ability to stand, walk, stoop, kneel, or crouch frequently.
• Ability to lift or move up to 40 pounds.
• Ability to work indoors and outdoors in varying conditions as required.

Compensation details: 52000-58000 Yearly Salary

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