Payroll Onboarding Specialist

The Payroll Onboarding Specialist plays a pivotal role in managing various areas of the Payroll
Onboarding process, including tasks such as collecting payroll documents and providing crucial payroll
information in accordance with state laws. Your daily responsibilities involve working in a fast-pacedsetting and supporting employees by addressing any onboarding inquiries that arise. This position offersboth challenge and fulfillment, contributing to the accurate onboarding of Insight Globals consultantsand ensuring they receive elected pay benefits

• Respond to general Payroll inquiries that are submitted to the Payroll distribution email

• Check onboarding documents to confirm proper completion of employment authorization, I-9documentation, employee contracts, tax paperwork and other payroll documentation.

• Ensure employees are set up with the correct pay benefits including PTO, holiday pay, and sick timebased on state and federal requirements

• Gather missing employee documents or employee information as needed

• Correct tax information, direct deposit, garnishment, and other employee changes in companydatabases.

• Escalate inquiries to the appropriate teams in Payroll and other departments as necessary

• Assist with completing audits to ensure accurate employee information

• Serve as a resource for consultant questions related to the payroll setup of employees

• Communicate with others to troubleshoot issues that arise and brainstorm solutions

• Be available to provide project support as necessary to support business needs

• Train new employees on team and company processes

What You’ll Need to Succeed:

• Customer service experience

• Ability and desire to work as part of a team
• Demonstrated experience with Excel and other Microsoft Office products

• Excellent interpersonal, and organizational skills

• Proficiency in our systems and practices

• Strong organization skills with a keen ability to prioritize and multi-task

• Ability to adhere to and meet deadlines

• Excellent communication skills (verbal & written)

• Motivated to be prepared and punctual to meetings

• Attention to detail and problem-solving skills

Must Haves:

• Bachelor’s Degree

• You have a passion for helping others

• You enjoy researching and problem-solving

• You enjoy working with reports and data entry

• You have no problem exercising discretion and tact with sensitive and/or private payment information of others

• Teaching someone something new makes you feel good

• You can see situations from different perspectives

• You are patient, level-headed and cool under pressure